Changelog
To maintain ACXPA as Australia's leading resource for customer experience (CX) and contact centre professionals, we’re constantly improving and refining our website - often on a daily basis.
Rather than list every minor update, the changelog below highlights the most significant improvements, new features, and enhancements we’ve rolled out since June 2023 - all aimed at helping you get more value, more insights, and a better experience every time you visit.
- July 2025:
- A new WFM Hub for members, adding a range of powerful workforce optimisation tools for call centre leaders.
- May 2025:
- Logos added to all Call Centre Ranking leaderboards, plus a URL to the business.
- April 2025:
- New Call Centre Rankings Dashboards for Subscribers and Individuals.
- New landing pages for a range of Call Centre Ranking reports.
- March 2025:
- New dashboard for Subscribers, Individual, Business and Vendor Members.
- November 2024:
- Added email notifications for private groups, enabling members to select their preferred update notifications frequency.
- Added the ability for members to edit any status updates and posts they published.
- Added 15 new Private Groups.
- Improvements to the registration process and general site navigation.
- New design and functionality for the Business Members Directory.
- Updates to the Memberships Dashboard to now display what ACXPA features their employees with allocated memberships are using, as well as what stage of the activation process they are up to.
- October 2024:
- Self-paced training courses and micro-learning video functionality added and included for all Individual Memberships. Includes downloadable workbooks and action plans, online assessments and a digital certificate of achievement.
- A New Dashboard was added to track the progress of quizzes and course assessments and to re-download certificates as needed.
- Updates to the Memberships Dashboards for Business and Vendor Members to improve functionality.
- New support videos added for Vendor and Business Memberships.
- September 2024:
- New Quiz functionality, including the ability to download a certificate on 100% correct answers. Visitors can attempt each quiz once; Members have unlimited attempts.
- Updates to private groups functionality and email notifications.
- Updates to connect requests functionality and email notifications.
- May 2024:
- Introduction of the ACXPA Member Bites Video Library.
- New templates and downloads for Call Centre Rankings.
- New Call Centre Ranking leaderboard – leaders for each Business Sector.
- December 2023:
- A new design for the call centre ranking leaderboards that display the top 3, lowest and industry average for key metrics.
- Updated the process to enable an easier upgrade from a Subscriber to an Individual, Business or Vendor Membership.
- Updated links and connections to the ACXPA Supplier Directory.
- November 2023:
- Fixed a number of issues related to our email platform that will improve the delivery of alerts selected by users as well as improving the personalisation of the content.
- Updated the Subscribe process to make the first step a bit easier to join!
- October 2023:
- Added new leaderboards to display the call centre rankings for various categories.
- Fixed a number of renewal-related issues, as this was the first 12-month period when renewals were due, and we found a few bugs that emerged in a live environment.
- September 2023:
- Removed the Scholar, Professional and Association individual memberships and replaced it with a single member level for individuals.
- Updated the Membership Dashboards for Business Members and Vendors Members to simplify the membership allocation process to align with the new single level.
- Updated the website menu options and design.
- August 2023:
- Added new reports and menu options for the launch of the Contact Centre Ranking Reports.
- July 2023:
- Added new menu options for the launch of the Contact Centre & CX Rountables.
- June 2023:
- Updated menu options for visitors, subscribers, individual members and business members.
