Practical Contact Centre Tools, Templates & Calculators
These downloads are built for real contact centre work — workforce planning, performance, capability, and operational decision-making. Just browse the resources below and grab what you need.
Want to go deeper? ACXPA also publishes a growing library of contact centre playbooks, guides, and best-practice resources in our Call Centre Hub — and members unlock even more via the WFM Hub.
Employee Turnover Rate Calculator
When an employee decides to leave your business, it can be draining both emotionally and financially.
Knowing your Employee Turnover rate enables you to track performance and identify potential challenges and opportunities within your business.
The Employee Turnover Rate Calculator to determine your turnover rate by 3,6,9, and 12 months. it also contains a new hire turnover rate calculator as well as enabling you to calculate an overall, and by department turnover rate.
The calculator is in Excel and is easy to use – and it’s unlocked so you can edit and add/delete data as needed.
Want to learn more about Employee Turnover, including a definition, common FAQs, leading causes and industry data for turnover in contact centres in Australia?
Read the Employee Turnover glossary term >
| Filename | Employee-Turnover-Rate-Calculator.xlsx |
| Filesize | 67.87 KB |
| Version | 1.0 |
| Date added | 22 August 2023 |
| Category | Contact Centre Management, General Business |
Press Release Template
Download our Press Release template to help you structure a clear, professional announcement with the best chance of being picked up by media, partners, and industry audiences. This practical template can be adapted for new initiatives, product launches, events, or organisational updates.
| Filename | ACXPA-Press-Release-Template.docx |
| Filesize | 41.32 KB |
| Version | 2.0 |
| Date added | 9 February 2026 |
| Category | General Business |
