Australia’s #1 Resource Hub for CX and Contact Centre Professionals
Empower your career and transform customer experiences with the most comprehensive tools, insights, and communities available in Australia.
No other resource hub comes close.
At ACXPA, we’ve built the ultimate destination for CX and contact centre professionals, offering unparalleled access to expert articles, innovative tools, and exclusive member benefits.
Whether you’re searching for cutting-edge industry insights, practical templates, or opportunities to connect with Australia’s brightest CX minds, ACXPA is your trusted partner in success.
From frontline professionals to senior leaders, we’re here to support every step of your journey with resources you won’t find anywhere else.
Our commitment is simple: to provide you with the knowledge, tools, and connections that enable you to stay ahead in an ever-changing industry.
Together, we’re shaping the future of CX and contact centres in Australia.
Why ACXPA is the Go-To Resource for CX Professionals
Since 2011, ACXPA has been the trusted source for professionals across Australia’s CX and contact centre industries.
Our resources are not just designed to inform – they’re crafted to educate, inspire, and drive meaningful action at every level.
What sets us apart is our unwavering commitment to authenticity. Unlike others, our resources are created to elevate the industry, not to sell products or services authored by nameless vendors.
Every article, tool, and insight is authored by passionate industry experts who are dedicated to helping professionals and businesses thrive.
From frontline employees to senior leaders, ACXPA is here to guide your journey with practical advice, best-practice methodologies, and innovative tools – all tailored to empower you to succeed and make a real impact in the CX world.
Explore Our Resources
ACXPA brings together practical tools, trusted insights, and expert communities to help CX and contact centre professionals learn, connect, and get results. Browse a few highlights below — then keep scrolling for a quick peek behind the paywall at member-only benefits.
Training Courses
Explore self-paced learning, live courses, private team training and events to level up your customer service and CX skills.
Explore Training
Call Centre Rankings
See how Australian contact centres rank on CX, agent performance, accessibility and more – updated every quarter.
View Rankings
Article Library
Access expert-written articles covering best practices, industry insights, and actionable strategies.
View Articles
Industry Glossary
Understand key CX and contact centre terminology with our comprehensive glossary.
View Glossary
Downloads & Tools
Save time with templates, calculators, and guides tailored to industry professionals.
View Downloads
Industry Quizzes
Test your knowledge with fun and challenging quizzes designed specifically for CX and contact centre professionals.
Try a Quiz
WFM Hub
Model staffing scenarios, analyse service levels and shrinkage, and access practical tools to run high-performing contact centres.
Watch Preview
Members Video Library
Bite-sized, expert-led sessions on CX and contact centres — watch on demand and level up at your pace.
Watch Preview
CX Roundtables
Fast-paced monthly discussions with CX leaders — no pitches, just practical insights you can put to work.
See CX Roundtables
Contact Centre Roundtables
Monthly deep-dive sessions for contact centre leaders — share strategies, tackle challenges, and explore solutions with peers who get it.
See CCM Roundtables
Private Groups
Connect with peers in safe, focused groups by role or interest to swap ideas, get unstuck, and share wins.
Watch Preview
Members Directory
Search, filter, and connect with Australia’s CX and contact centre professionals to build your network fast.
Watch Preview
Supplier Directory
Find trusted technology and service partners — no fluff, just the essentials you need to choose wisely.
Browse Suppliers
Benchmarking
Compare performance against industry benchmarks and identify where to focus to move the needle.
Learn About BenchmarkingTake a Peek Inside Our Member-Only Benefits
These short videos give you a behind-the-scenes look at some of the powerful tools and communities available exclusively to ACXPA members.
Self-Paced Training Courses
Build skills on your schedule with courses covering service, leadership, wellbeing, AI & Tech, CX and contact centres — with workbooks, action plans and certificates.
Workforce Optimisation (WFM) Hub
Model scenarios with Erlang, understand service levels and shrinkage, and use wizards, calculators and guides to lift performance fast.
Members Video Library
Expert-led, bite-sized content on CX and contact centres — practical ideas you can put to work immediately.
Private Groups
Safe, focused spaces to share ideas, ask for help and compare approaches with peers in similar roles and industries.
Individual Members Directory
Powerful filters to find and connect with Australia’s brightest CX minds — unlock full profiles and messaging when you connect.
Start Accessing Australia’s Best CX and Contact Centre Resources Today
Whether you’re just starting your CX career or leading a large contact centre, ACXPA membership gives you the tools, insights, and connections to stay ahead — and succeed.
Compare All Memberships
See all ACXPA membership options side-by-side and find the right fit for you or your organisation.
Compare MembershipsBusiness Membership
Equip your whole team with premium tools, training discounts, and industry connections that drive performance.
Explore Business MembershipIndividual Membership
Unlock member-only benefits to grow your career, expand your network, and access exclusive CX and contact centre resources.
Explore Individual Membership
