Australia’s #1 Resource Hub for CX and Contact Centre Professionals
Empower your career and transform customer experiences with the most comprehensive tools, insights, and communities available in Australia.
No other resource hub comes close.
At ACXPA, we’ve built the ultimate destination for CX and contact centre professionals, offering unparalleled access to expert articles, innovative tools, and exclusive member benefits.
Whether you’re searching for cutting-edge industry insights, practical templates, or opportunities to connect with Australia’s brightest CX minds, ACXPA is your trusted partner in success.
From frontline professionals to senior leaders, we’re here to support every step of your journey with resources you won’t find anywhere else.
Our commitment is simple: to provide you with the knowledge, tools, and connections that enable you to stay ahead in an ever-changing industry.
Together, we’re shaping the future of CX and contact centres in Australia.
Why ACXPA is the Go-To Resource for CX Professionals
Since 2011, ACXPA has been the trusted source for professionals across Australia’s CX and contact centre industries.
Our resources are not just designed to inform – they’re crafted to educate, inspire, and drive meaningful action at every level.
What sets us apart is our unwavering commitment to authenticity. Unlike others, our resources are created to elevate the industry, not to sell products or services authored by nameless vendors.
Every article, tool, and insight is authored by passionate industry experts who are dedicated to helping professionals and businesses thrive.
From frontline employees to senior leaders, ACXPA is here to guide your journey with practical advice, best-practice methodologies, and innovative tools – all tailored to empower you to succeed and make a real impact in the CX world.
Exclusive Tools. Real Impact. Here’s What Members Access.
From exclusive tools to interactive communities, ACXPA offers everything you need to excel in CX and contact centres.
Below, you’ll find a selection of promotional videos that showcase some of the powerful features and benefits available to our members.
These videos offer a glimpse into the tools, insights, and opportunities that set ACXPA apart as the ultimate resource hub for CX and contact centre professionals.
Build skills on your own schedule with Self-Paced Training Courses.
Covering essential topics in customer service, leadership, wellbeing, AI and Tech, CX and contact centres, these courses include workbooks, action plans, and assessments with a downloadable certificate on completion – empowering you to advance your expertise at your own pace.
A suite of powerful workforce optimisation tools, the WFM Hub enables you to model different scenarios in your call centre using purpose-built tools using Erlang formulas to determine the impact on staffing levels, Service Levels and more.
The WFM Hub also includes a range of other tools to help busy call centre managers of all experience levels with wizards to help outlier performers, calculators for Shrinkage, Turnover and lots more!
Access a growing collection of expert-led video content, designed to deepen your knowledge in customer service, customer experience, and contact centres.
From industry insights to practical tips, the Members Video Library provides quick, actionable learning opportunities that fit your schedule.
Engage with like-minded professionals through Private Groups tailored to your role and industry focus.
Our groups offer a safe, supportive space to share ideas, seek advice, and connect with others who understand the unique challenges and opportunities in customer-focused industries.
Expand your professional network with the Individual Members Directory – Australia’s premier directory for customer service, CX, and contact centre professionals.
Use advanced search filters to connect with members by role, industry, or specific expertise, and start building relationships that can elevate your career.
And we’re just getting started!
Beyond our promotional videos, which offer a glimpse into the exceptional features available to our Members, ACXPA delivers an extensive suite of resources designed to fuel your professional growth and success.
From expert-driven articles to practical tools and exclusive content, everything you need to stay informed, connected, and ahead in CX and contact centres is right here.
Training Overview
Explore self-paced learning, live courses, private team training and events to level up your customer service and CX skills.
Explore Training
Call Centre Rankings
See how Australian contact centres rank on CX, agent performance, accessibility and more – updated every quarter.
View Rankings
Article Library
Access expert-written articles covering best practices, industry insights, and actionable strategies.
View Articles
Industry Glossary
Understand key CX and contact centre terminology with our comprehensive glossary.
View Glossary
Downloads & Tools
Save time with templates, calculators, and guides tailored to industry professionals.
View Downloads
Industry Quizzes
Test your knowledge with fun and challenging quizzes designed specifically for CX and contact centre professionals.
Try a QuizStart Accessing Australia’s Best CX and Contact Centre Resources Today
Whether you’re just beginning your CX journey or are a seasoned professional, ACXPA offers the resources and support you need to succeed.
Join industry professionals already benefitting from our comprehensive tools, insights, and communities.
