CX Fundamentals Visitor Quiz 1

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CX Fundamentals Quiz 1

CX Fundamentals - Visitor Quiz 1

If you're new to Customer Experience or just starting to find your way, test your knowledge on some fundamental CX practices, processes and methodologies in this 10-question CX Fundamentals Quiz 1.

The number of attempts remaining is 1

1 / 10

Which of the following is a key factor in providing a great customer experience?

2 / 10

Which of the following is the BEST definition of Ethnographic Research?

3 / 10

Which metric is often used to measure customer loyalty in CX?

4 / 10

The biggest challenge with most Voice of Customer (VOC) Programs is:

5 / 10

If you want your Service Staff to go the extra mile correctly, you should:

6 / 10

The BEST example of a descriptive metric is:

7 / 10

Which of the following is the LEAST important to the Customer’s perception of their interaction with your organisation?

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