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Call Centre Ranking Reports
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Australian Aged Care Providers March 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Aged Care Sector, March 2025 Call Centre Rankings.
This report contains summary data for three random Aged Care Providers we assessed, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >
Filename | ACXPA-Members-Monthly-Report-Aged-Care-March-2025.pdf |
Filesize | 142.86 KB |
Version | 1 |
Date added | April 27, 2025 |
Category | Aged Care (Monthly Reports) |