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Home Downloads

 +61 3 9492 2871      enquiries@acxpa.com.au

ACXPA Downloads

ACXPA offers a range of downloads – from Erlang Calculators, Customer Journey Mapping templates, Return on Investment (ROI) Calculators and lots more.

We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!

Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!

We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).

ACXPA Members can access a range of resources to supercharge their performance, including the downloads below, self-paced training courses,  a powerful members directory, exclusive industry insights & data and lots more!  See which membership is right for you >

 

ACXPA Download Categories

Select your category below to view all the available downloads along with a description of each item.

Contact Centres
CX
Customer Service
General Business
Job Descriptions
Trivia Questions
Resume Templates
ACXPA Logo

Call Centre Ranking Reports

Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)

View Reports and optional downloads:  Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education

  • Australian Aged Care Providers Q1 2025

       This download is only available for ACXPA Members. Learn more >

    Download the ACXPA Members Summary Report for the Australian Aged Care Sector Q1 2025 Call Centre Rankings.

    This report contains Aged Care sector averages for 43 metrics, plus 23 individual metrics for three randomly selected aged care providers we assessed, including:

    • Overall Rankings
    • Quality Score
    • Access Score
    • Average Wait Times
    • Menu Navigation Times
    • Total Message Time 
    • Summary scores for each of the five Agent Mastery competencies
    • The four behaviour scores for the ENGAGE Agent Mastery Competency
    • Summary scores for each of the five Accessibility metrics 

    To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >

    Filename Q1-2025-AGED-CARE-ACXPA-Members-Quartely-Report.pdf
    Filesize 139.43 KB
    Version 1
    Date added April 27, 2025
    Category Aged Care (Quarterly Reports)
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