ACXPA Download Categories
Select your category below to view all the available downloads along with a description of each item.
Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Car Insurance Call Centre Rankings Reports (Quarterly)
Quarterly Insights into the performance of Call Centres for Australian Car Insurance companies. Select the month you'd like to download below.
Or, view the latest public results and information on how we assess the performance of car insurance companies in Australia >
You must be an ACXPA Member to download the reports! Learn more >
Car Insurance Q3 2024
This download is only available for ACXPA Members. Join now >
Download the ACXPA Members Summary Report for the Car Insurance Sector Q3 2024 Call Centre Rankings.
This report contains Australian Car Insurance sector averages for 43 metrics, plus 23 individual metrics for three random car insurance providers we assessed, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To see the data for ANY FIVE CAR INSURANCE PROVIDERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names.
- Downland other monthly reports >
- View the quarterly public reports for Car Insurance Providers and YTD trend data >
| Filename | CAR-INSURANCE-ACXPA-Members-Q3-2024-Quarterly-Report-1.pdf |
| Filesize | 88.24 KB |
| Version | 1 |
| Date added | December 19, 2024 |
| Category | Car Insurance (Quarterly Reports) |
Car Insurance Q2 2024
This download is only available for ACXPA Members. Join now >
Download the ACXPA Members Summary Report for the Car Insurance Sector Q2 2024 Call Centre Rankings.
This report contains Australian Car Insurance sector averages for 43 metrics, plus 23 individual metrics for three random car insurance providers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE CAR INSURANCE PROVIDERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names.
- Downland other monthly reports >
- View the quarterly public reports for Car Insurance Providers and YTD trend data >
| Filename | CAR-INSURANCE-ACXPA-Members-Q2-2024-Quarterly-Report.pdf |
| Filesize | 90.25 KB |
| Version | 1 |
| Date added | September 12, 2024 |
| Category | Car Insurance (Quarterly Reports) |
Car Insurance Q1 2024
This download is only available for ACXPA Members. Join now >
Download the ACXPA Members Summary Report for the Car Insurance Sector Q1 2024 Call Centre Rankings.
This report contains Australian Car Insurance sector averages for 43 metrics, plus 23 individual metrics for three random car insurance providers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE CAR INSURANCE PROVIDERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names.
- Downland other monthly reports >
- View the quarterly public reports for Car Insurance Providers and YTD trend data >
| Filename | 01-Q1-2024-CAR-INSURANCE-ACXPA-Members-Quarterly-Report.pdf |
| Filesize | 80.99 KB |
| Version | 1 |
| Date added | May 26, 2024 |
| Category | Car Insurance (Quarterly Reports) |
