ACXPA Download Categories
Select your category below to view all the available downloads along with a description of each item.
Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
CX Roundtable Downloads
During our CX Roundtables, our guests are often very generous in sharing diagrams, insights, photos, data etc. to aid in the learning.
As well as being able to download the slides/data etc, ACXPA Members can also watch the presentation in their Video Library..
The downloads are only available for ACXPA Members! Learn more >
Download the slides used in the CX Roundtable with Danielle Frazzetto.
This download is only available for ACXPA Members. View membership options >
| Filename | CX-Roundtable-Slides-Danielle-Frazzetto.pdf |
| Filesize | 831.45 KB |
| Version | danielle frazzetto |
| Date added | November 6, 2024 |
| Category | CX Roundtable Downloads |
Download the slides used in the CX Roundtable with Laura Mazin.
This download is only available for ACXPA Members. View membership options >
| Filename | Laura-Mazin-Presentation-Slides.pdf |
| Filesize | 564.92 KB |
| Version | 1 |
| Date added | October 2, 2024 |
| Category | CX Roundtable Downloads |
Download the slides used in the CX Roundtable with Kevin Perry.
This download is only available for ACXPA Members. View membership options >
| Filename | ACXPA-CX-Roundtable-Kevin-Perry.pdf |
| Filesize | 5.79 MB |
| Version | kevin perry |
| Date added | July 17, 2024 |
| Category | CX Roundtable Downloads |
Download the slides used in the CX Roundtable with Amish Goel.
This download is only available for ACXPA Members. View membership options >
| Filename | Amish-Goel-Download.pdf |
| Filesize | 9.15 MB |
| Version | 1 |
| Date added | June 14, 2024 |
| Category | CX Roundtable Downloads |
Download the slides used in the CX Roundtable with Campbell Davies.
This download is only available for ACXPA Members. View membership options >
| Filename | ACXPA_CX_Roundtable_Campbell_Davies.pdf |
| Filesize | 3.21 MB |
| Version | 1 |
| Date added | June 5, 2024 |
| Category | CX Roundtable Downloads |
CX Roundtable with Karen Clydesdale, Tennis Australia
Download the slides used in the CX Roundtable with Karen Clydesdale, Head of CX & Customer Relations for Tennis Australia.
This download is only available for ACXPA Members. View membership options >
| Filename | Tennis-Australia-CX-Roundtable-April-2024.pdf |
| Filesize | 387.46 KB |
| Version | 1 |
| Date added | May 29, 2024 |
| Category | CX Roundtable Downloads |
