ACXPA Download Categories
Select your category below to view all the available downloads along with a description of each item.
Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Call Centre Industry Rankings Quarterly Trend Reports
Quarterly Trend Reports into the performance of the Australian Call Centre Industry. Select the quarter you'd like to download below.
Or, view the latest public results and information on how we assess the performance of Australian Call Centres>
You must be an ACXPA Member to download the Quarterly Trend reports Learn more >
Australian Call Centre Rankings by Industry Sectors Q2 2024
This download is only available for ACXPA Members. Learn more >
Download a summary of the key results for the Australian Call Centre Rankings by Industry Sectors Q2 2024 that assessed the performance of call centres across six industry sectors in Australia – Banks, Car Insurance, Councils, Energy Retailers, Internet Retailers and TAFEs/Education Providers.
The summary data includes the following sector averages and trend performance compared to the previous quarter by industry sector for:
- Overall Rankings
- Quality Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Quality Competencies
This download is a data table in PDF Format – click here to view the latest Call Centre Rankings >
To view industry sector-specific downloads you can download, click here >
| Filename | INDUSTRY-ACXPA-Members-Q2-2024-Quarterly-Report.pdf |
| Filesize | 163.42 KB |
| Version | 1 |
| Date added | September 15, 2024 |
| Category | Industry Sectors (Quarterly Trends) |
Australian Call Centre Rankings by Industry Sectors Q1 2024
This download is only available for ACXPA Members. Learn more >
Download a summary of the key results for the Australian Call Centre Rankings by Industry Sectors Q1 2024 that assessed the performance of call centres across six industry sectors in Australia – Banks, Car Insurance, Councils, Energy Retailers, Internet Retailers and TAFEs/Education Providers.
The summary data includes the following sector averages and trend performance compared to the previous quarter by industry sector for:
- Overall Rankings
- Quality Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Quality Competencies
This download is a data table in PDF Format – click here to view the latest Call Centre Rankings >
To view industry sector-specific downloads you can download, click here >
| Filename | Q1-2024-ACXPA-Members-INDUSTRY-Quarterly-Report.pdf |
| Filesize | 165.76 KB |
| Version | 1 |
| Date added | June 2, 2024 |
| Category | Industry Sectors (Quarterly Trends) |
Australian Call Centre Rankings by Industry Sectors Q4 2023
This download is only available for ACXPA Members. Learn more >
Download a summary of the key results for the Australian Call Centre Rankings by Industry Sectors Q4 2023 that assessed the performance of call centres across six industry sectors in Australia.
The summary data includes the following by industry sector:
- Overall performance scores
- Quality Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Quality Competencies
This download is a data table in PDF Format – click here to view the latest Call Centre Rankings >
To view industry sector-specific downloads you can download, click here >
| Filename | Q4-2023-National-Call-Centre-Rankings-ACXPA-Members-Download.pdf |
| Filesize | 162.34 KB |
| Version | 1 |
| Date added | February 26, 2024 |
| Category | Industry Sectors (Quarterly Trends) |
