ACXPA Download Categories
Select your category below to view all the available downloads along with a description of each item.
Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Internet Retailers Call Centre Rankings Reports (Monthly)
Monthly Insights into the performance of Call Centres for Australian Internet Retailers. Select the month you'd like to download below.
Or, view the latest public results and information on how we assess the performance of Australian Internet Retailers >
You must be an ACXPA Member to download the reports! Learn more >
Internet Retailers September 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Internet Retailers September 2024 Call Centre Rankings.
This report contains summary data for three random internet retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE INTERNET RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Internet Retailers and YTD trend data >
| Filename | INTERNET-ACXPA-Members-September-2024-Monthly-Report.pdf |
| Filesize | 86.82 KB |
| Version | 1 |
| Date added | October 21, 2024 |
| Category | Internet Retailers (Monthly Reports) |
Internet Retailers August 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Internet Retailers August 2024 Call Centre Rankings.
This report contains summary data for three random internet retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE INTERNET RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Internet Retailers and YTD trend data >
| Filename | INTERNET-ACXPA-Members-Monthly-August-2024-Report.pdf |
| Filesize | 87.25 KB |
| Version | 1 |
| Date added | October 14, 2024 |
| Category | Internet Retailers (Monthly Reports) |
Internet Retailers July 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Internet Retailers July 2024 Call Centre Rankings.
This report contains summary data for three random internet retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE INTERNET RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Internet Retailers and YTD trend data >
| Filename | INTERNET-ACXPA-Members-July-2024-Monthly-Report.pdf |
| Filesize | 86.61 KB |
| Version | 1 |
| Date added | September 23, 2024 |
| Category | Internet Retailers (Monthly Reports) |
Internet Retailers June 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Internet Retailers June 2024 Call Centre Rankings.
This report contains summary data for three random internet retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE INTERNET RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Internet Retailers and YTD trend data >
| Filename | INTERNET-ACXPA-Members-Monthly-Report-June-2024.pdf |
| Filesize | 86.58 KB |
| Version | 1 |
| Date added | September 7, 2024 |
| Category | Internet Retailers (Monthly Reports) |
Internet Retailers May 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Internet Retailers May 2024 Call Centre Rankings.
This report contains summary data for three random internet retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE INTERNET RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Internet Retailers and YTD trend data >
| Filename | INTERNET-ACXPA-Members-Monthly-Report-May-2024.pdf |
| Filesize | 86.29 KB |
| Version | 1 |
| Date added | August 8, 2024 |
| Category | Internet Retailers (Monthly Reports) |
Internet Retailers April 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Internet Retailers April 2024 Call Centre Rankings.
This report contains summary data for three random internet retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE INTERNET RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Internet Retailers and YTD trend data >
| Filename | INTERNET-ACXPA-Members-Monthly-Report-April-2024.pdf |
| Filesize | 81.13 KB |
| Version | 1 |
| Date added | July 14, 2024 |
| Category | Internet Retailers (Monthly Reports) |
Download the ACXPA Members Summary Report for the Australian Internet Retailers March 2024 Call Centre Rankings.
This report contains summary data for three random internet retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE INTERNET RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Internet Retailers and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | 03-MARCH-2024-INTERNET-ACXPA-Members-Monthly-Report.pdf |
| Filesize | 80.55 KB |
| Version | 1 |
| Date added | May 12, 2024 |
| Category | Internet Retailers (Monthly Reports) |
Download the ACXPA Members Summary Report for the Australian Internet Retailers February 2024 Call Centre Rankings.
This report contains summary data for three random internet retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE INTERNET RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Internet Retailers and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | 02-FEB-2024-INTERNET-ACXPA-Members-Monthly-Report.pdf |
| Filesize | 81.32 KB |
| Version | 1 |
| Date added | May 6, 2024 |
| Category | Internet Retailers (Monthly Reports) |
Australian Internet Retailers January 2024
Download the ACXPA Members Summary Report for the Australian Internet Retailers Sector January 2024 Call Centre Rankings.
This report contains summary data for three random internet retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE INTERNET RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Internet Retailers and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | 01-JAN-2024-INTERNET-ACXPA-Members-Monthly-Report.pdf |
| Filesize | 85.79 KB |
| Version | 1 |
| Date added | April 25, 2024 |
| Category | Internet Retailers (Monthly Reports) |
Australian Internet Providers December 2023
Download the ACXPA Members Summary Report for the Internet Providers Sector December 2023 Call Centre Rankings.
This report contains summary performance data for three random Internet Providers we assessed, including:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Sector Summary scores for each of the five Quality competencies
- The scores for each of the four behaviours of the ‘Engage’ Quality Competency
- Sector Summary scores for each of the five Accessibility competencies
This report contains data for three Internet Providers only.
To see the data for ALL Internet Providers, please purchase the Contact Centre CX Benchmarking that also includes additional insights and call recordings for your business, plus benchmarking data against any five Internet Providers you nominate.
- View other Internet Provider reports to download >
- View the published monthly reports for Australian Internet Providers and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | Internet-December-2023-ACXPA-Members-Download.pdf |
| Filesize | 124.03 KB |
| Version | 1 |
| Date added | February 3, 2024 |
| Category | Internet Retailers (Monthly Reports) |
Australian Internet Providers November 2023
Download the ACXPA Members Summary Report for the Internet Providers Sector November 2023 Call Centre Rankings.
This report contains summary performance data for three random Internet Providers we assessed, including:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Sector Summary scores for each of the five Quality competencies
- The scores for each of the four behaviours of the ‘Engage’ Quality Competency
- Sector Summary scores for each of the five Accessibility competencies
This report contains data for three Internet Providers only.
To see the data for ALL Internet Providers, please purchase the Contact Centre CX Benchmarking that also includes additional insights and call recordings for your business, plus benchmarking data against any five Internet Providers you nominate.
- View other Internet Provider reports to download >
- View the published monthly reports for Australian Internet Providers and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | Internet-November-2023.pdf |
| Filesize | 122.81 KB |
| Version | 1 |
| Date added | January 29, 2024 |
| Category | Internet Retailers (Monthly Reports) |
Australian Internet Providers October 2023
Download the ACXPA Members Summary Report for the Internet Providers Sector October 2023 Call Centre Rankings.
This report contains summary performance data for three random Internet Providers we assessed, including:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Sector Summary scores for each of the five Quality competencies
- The scores for each of the four behaviours of the ‘Engage’ Quality Competency
- Sector Summary scores for each of the five Accessibility competencies
This report contains data for three Internet Providers only.
To see the data for ALL Internet Providers, please purchase the Contact Centre CX Benchmarking that also includes additional insights and call recordings for your business, plus benchmarking data against any five Internet Providers you nominate.
- View other Internet Provider reports to download >
- View the published monthly reports for Australian Internet Providers and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | Internet-October-2023.pdf |
| Filesize | 124.82 KB |
| Version | 1 |
| Date added | January 28, 2024 |
| Category | Internet Retailers (Monthly Reports) |
Internet Providers September 2023
Download a summary of the key results for the Internet Providers September 2023 Call Centre Rankings Report.
The summary data includes the following data for four random Internet Providers we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
Internet Providers that join our Contact Centre CX Benchmarking service will see the data for all the Internet Providers we assessed plus additional insights and call recordings for their internet business.
This download is only available for ACXPA Members. Learn more >
| Filename | Australian-Internet-Providers-September-2023-Summary-Download-Report-1.png |
| Filesize | 195.18 KB |
| Version | 1 |
| Date added | November 15, 2023 |
| Category | Internet Retailers (Monthly Reports) |
Internet Providers August 2023
Download a summary of the key results for the Internet Providers August 2023 Call Centre Rankings Report.
The summary data includes the following data for four random Internet Providers we assessed:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Summary scores for each of the five Quality competencies
- The scores for the four behaviours of the ‘Engage’ Quality Competency
- Summary scores for each of the five Accessibility competencies
Internet Providers that join our Contact Centre CX Benchmarking service will see the data for all the Internet Providers we assessed plus additional insights and call recordings for their internet business.
This download is only available for ACXPA Members. Learn more >
| Filename | Internet-Providers-August-2023-Results.png |
| Filesize | 57.28 KB |
| Version | 1 |
| Date added | October 18, 2023 |
| Category | Internet Retailers (Monthly Reports) |
