ACXPA Download Categories
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Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Banks November 2023
Download the ACXPA Members Summary Report for the Banking Sector November 2023 Call Centre Rankings.
This report contains summary performance data for three random Banks we assessed, including:
- Overall performance scores
- Quality Scores (QIS)
- Accessibility scores (CCAS)
- Average wait times
- Navigation times
- Number of IVR layers
- Talk time
- Sector Summary scores for each of the five Quality competencies
- The scores for each of the four behaviours of the ‘Engage’ Quality Competency
- Sector Summary scores for each of the five Accessibility competencies
This report contains data for three banks only, to see the data for ALL banks, please purchase the Contact Centre CX Benchmarking that also includes additional insights and call recordings for your bank, plus benchmarking data against any five banks you nominate.
- View other Bank reports to download >
- View the published monthly reports for Australian Banks and YTD trend data >
This download is only available for ACXPA Members. Learn more >
| Filename | Banks-November-2023.pdf |
| Filesize | 125.75 KB |
| Version | 1 |
| Date added | January 26, 2024 |
| Category | Banks (Monthly Reports) |
