ACXPA Download Categories
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Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Banks Q4 2024
This download is only available for ACXPA Members. Join now >
Download the ACXPA Members Report for the Banking Sector Q4 2024 Call Centre Rankings.
This report contains Australian banking sector averages for 48 metrics, plus 23 individual metrics for three random Banks we assessed, including:
- Overall CX Rankings
- Accessibility Rankings
- Agent Mastery Rankings
- Average wait times
- Menu Navigation Times
- Total Message Time
- Results for each of the five Agency Mastery competencies
- The four behaviour scores for the ENGAGE Agent Mastery Competency
- Ratings for each of the five Accessibility Metrics
To view the data for your contact centre and ANY FIVE BANKS YOU NOMINATE, purchase our Banking CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your bank.
- Downland other monthly reports >
- View the quarterly public reports for Australian Banks and trend data >
| Filename | ACXPA-Members-Banking-Quarterly-Report-Q4-2024.pdf |
| Filesize | 140.08 KB |
| Version | 1 |
| Date added | February 6, 2025 |
| Category | Banks (Quarterly Reports) |
