ACXPA Download Categories
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Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Call Centre Rankings by Industry Sectors Q1 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Q1 2025 Australian Call Centre Industry Report that contains sector results for 12 different metrics, including a breakdown of the individual months within the quarter, including:
- Overall CX Rankings
- Agent Mastery Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Agent Mastery Competencies
This download is a data table in PDF Format (A3 size). View more insights on your Members Call Centre Rankings Dashboard >
Filename | Q1-2025-Australia-ACXPA-Members-Quarterly-Report.pdf |
Filesize | 135.09 KB |
Version | acxpa members quarterly report |
Date added | July 14, 2025 |
Category | Industry Sectors (Quarterly Trends) |