ACXPA Download Categories
Select your category below to view all the available downloads along with a description of each item.
Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Call Centre Rankings by Industry Sectors Q4 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Q4 2024 Australian Call Centre Industry Report that contains sector results for 12 different metrics, including a breakdown of the individual months within the quarter, including:
- Overall CX Rankings
- Agent Mastery Scores
- Accessibility scores
- Average wait times
- Calls Answered percentages
- Menu Navigation times
- Average Call Durations
- Scores for each of the five Agent Mastery Competencies
This download is a data table in PDF Format. View more insights on your Members Call Centre Rankings Dashboard >
Filename | INDUSTRY-ACXPA-Members-Q4-2024-Quarterly-Report.pdf |
Filesize | 163.94 KB |
Version | 1 |
Date added | January 13, 2025 |
Category | Industry Sectors (Quarterly Trends) |