ACXPA Download Categories
Select your category below to view all the available downloads along with a description of each item.
Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Australian Councils Q3 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Councils Sector Q3 2024 Call Centre Rankings.
This report contains Australian Council sector averages for 43 metrics, plus 23 individual metrics for three random councils we assessed, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total Message Time
- Scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Ratings for each of the five Accessibility metrics
To see the data for your call centre and ANY FIVE COUNCILS you nominate, purchase our Council’s CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your Council.
- Downland other Council sector reports >
- View the quarterly public reports for Australian Councils and trend data >
| Filename | COUNCILS-ACXPA-Members-Q3-2024-Quarterly-Report-1.pdf |
| Filesize | 91.04 KB |
| Version | 1 |
| Date added | December 17, 2024 |
| Category | Councils (Quarterly Reports) |
