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Call Centre Ranking Reports
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Car Insurance Q1 2025
This download is only available for ACXPA Members. Join now >
Download the ACXPA Members Summary Report for the Car Insurance Sector Q1 2025 Call Centre Rankings.
This report contains Australian Car Insurance sector averages for 43 metrics, plus 23 individual metrics for three random car insurance providers we assessed, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Ratings for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Car Insurers >
Filename | Q1-2025-CAR-INSURANCE-ACXPA-Members-Quarterly-Report.pdf |
Filesize | 139.03 KB |
Version | 1 |
Date added | April 28, 2025 |
Category | Car Insurance (Quarterly Reports) |