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Home Downloads

 +61 3 9492 2871      enquiries@acxpa.com.au

ACXPA Downloads

ACXPA offers a range of downloads – from Erlang Calculators, Customer Journey Mapping templates, Return on Investment (ROI) Calculators and lots more.

We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!

Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!

We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).

ACXPA Members can access a range of resources to supercharge their performance, including the downloads below, self-paced training courses,  a powerful members directory, exclusive industry insights & data and lots more!  See which membership is right for you >

 

ACXPA Download Categories

Select your category below to view all the available downloads along with a description of each item.

Contact Centres
CX
Customer Service
General Business
Job Descriptions
Trivia Questions
Resume Templates
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Call Centre Ranking Reports

Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)

View Reports and optional downloads:  Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education

Car Insurance Q4 2024

This download is only available for ACXPA Members. Join now >

Download the ACXPA Members Summary Report for the Car Insurance Sector Q4 2024 Call Centre Rankings.

This report contains Australian Car Insurance sector averages for 43 metrics, plus 23 individual metrics for three random car insurance providers we assessed, including:

  • Overall CX Rankings
  • Agent Mastery Rankings
  • Accessibility Rankings
  • Average wait times
  • Menu Navigation Times
  • Total message Time 
  • Scores for each of the five Agent Mastery competencies
  • The four behaviour scores for the ENGAGE Competency
  • Ratings for each of the five Accessibility metrics

To see the data for your call centre and ANY FIVE CAR INSURANCE PROVIDERS you nominate, purchase our Car Insurers CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names.

Filename ACXPA-Members-Quarterly-Report-Car-Insurance-Q4-2024.pdf
Filesize 139.06 KB
Version 1
Date added January 11, 2025
Category Car Insurance (Quarterly Reports)
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