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Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Contact Centre Manager Job Description
The modern contact centre manager is responsible for an ever-increasing amount of functions, outcomes, KPIs and more so this contact centre manager job description acts as a great starting template to develop a job description that is suitable for your business. It includes the following sections:
- Position Purpose
- Technical Accountabilities
- People Accountabilities
- Scheduling Accountabilities
- Required Skills and Experience
The template is available in Microsoft Word making it easy to edit to suit your specific requirements. The Contact Centre Managers Job Description template is free to download for all ACXPA Members.
This resource is only available for ACXPA Individual Members. Learn more >
| Filename | Contact-Centre-Manager-Job-Position.docx |
| Filesize | 31.68 KB |
| Version | v1 |
| Date added | August 23, 2022 |
| Category | Contact Centre Management, Job Descriptions |
