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Call Centre Ranking Reports
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Australian Energy Retailers Q1 2025 Call Centre Rankings
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Electricity Retailers Q1 2025 Call Centre Rankings.
This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three energy retailers we assessed, including:
- Overall CX Rankings
- Accessibility Rankings
- Agent Mastery Rankings
- Average Wait Times
- Menu Navigation Times
- Total Messages Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Agent Mastery Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Energy Retailers >
Filename | ACXPA-Members-Quarterly-Report-Energy-Q1-2025.pdf |
Filesize | 138.96 KB |
Version | 1 |
Date added | April 28, 2025 |
Category | Energy Retailers (Quarterly Reports) |