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Home Downloads

 +61 3 9492 2871      enquiries@acxpa.com.au

ACXPA Downloads

ACXPA offers a range of downloads – from Erlang Calculators, Customer Journey Mapping templates, Return on Investment (ROI) Calculators and lots more.

We’ve even got some general knowledge trivia questions that help Team Leaders and Managers build some engagement within their teams!

Our popular Phonetic Alphabet desktop guide is also very handy – you can download it to print as A4 page. Simply cut out the size that best fits your monitor or desk and you’ll never have to make up words like N for knife ever again!

We’ll continue to add to our downloads library and we also have the ACXPA Shop/Marketplace where you can purchase premium downloads (members receive a discount on all downloads as well).

ACXPA Members can access a range of resources to supercharge their performance, including the downloads below, self-paced training courses,  a powerful members directory, exclusive industry insights & data and lots more!  See which membership is right for you >

 

ACXPA Download Categories

Select your category below to view all the available downloads along with a description of each item.

Contact Centres
CX
Customer Service
General Business
Job Descriptions
Trivia Questions
Resume Templates
ACXPA Logo

Call Centre Ranking Reports

Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)

View Reports and optional downloads:  Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education

How to Build the Foundations of a CX Program

Exclusive for ACXPA Individual members, this presentation by Scott Downing covers all you need to know about setting up a CX program in your business. This slide deck accompanies the presentation that can be viewed here and it contains: 

  • The rationale of why it is important to know why you need a CX Program
  • How to kick start your CX Program; the tactical steps and order in which to do them
  • What you can expect to see happen in the business
  • NPS – is it the right metric and if so where to use it
  • A framework for sustainable change

This download is only available for ACXPA Individual Members. Learn more >

Filename How-to-build-the-foundations-of-a-CX-Program.pdf
Filesize 884.47 KB
Version 1
Date added April 7, 2023
Category Customer Experience
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