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Call Centre Ranking Reports
Downloads only: Industry Sectors (Monthly) | Industry Sectors (Quarterly)
View Reports and optional downloads: Banks | Car Insurance | Councils | Energy Retailers | Internet Retailers | TAFEs/Education
Internet Retailers November 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Internet Retailers November 2024 Call Centre Rankings.
This report contains summary data for three random internet retailers we assessed, including:
- Overall CX Rankings
- Agent Mastery Rankings
- Accessibility Rankings
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Competency
- Summary scores for each of the five Accessibility metrics
To see the data for ANY FIVE INTERNET RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Download other monthly reports >
- View the quarterly public reports for Australian Internet Retailers and YTD trend data >
| Filename | INTERNET-ACXPA-Members-November-2024-Monthly-Report.pdf |
| Filesize | 86.31 KB |
| Version | 1 |
| Date added | December 20, 2024 |
| Category | Internet Retailers (Monthly Reports) |
