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Call Centre Ranking Reports

Internet Retailers Q3 2024

   This download is only available for ACXPA Members. Learn more >

Download the ACXPA Members Summary Report for the Australian Internet Retailers Q3 2024 Call Centre Rankings.

This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three internet retailers we assessed, including:

  • Overall Rankings
  • Quality Score
  • Access Score
  • Average wait times
  • Menu Navigation Times
  • Total message Time 
  • Summary scores for each of the five Quality competencies
  • The four behaviour scores for the ENGAGE Quality Competency
  • Summary scores for each of the five Accessibility competencies 

To see the data for ANY FIVE INTERNET RETAILERS YOU NOMINATE, purchase our Internet Retailers CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.

Filename INTERNET-ACXPA-Members-Q3-2024-Quarterly-Report.pdf
Filesize 87.79 KB
Version 1
Date added December 13, 2024
Category Internet Retailers (Quarterly Reports)
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