Learn more about our Featured Member, Aurelius Bastian from Seek.
ACXPA Featured Members
To help you get to know some of our members and the amazing work that they do, we like to highlight selected members as a ‘Featured Member’ that enables you to learn more about what they do, their challenges, the likes/dislikes and more!
Simply click on the Featured Member Profile below to learn more about them.
Learn more about our Featured Member, Glendon Jackson Evarts from Cloudwave.
Latest Articles
Why Looking at AHT Outliers Matters
Learn how identifying AHT outliers helps contact centre leaders cut through data noise, improve coaching, and prioritise performance actions with clarity.Read article »Time is Money: How to save time and money by rethinking RTM
Discover the benefits of real-time management automation in the call centre to improve efficiency and the customer experience.Read article »
Latest Glossary Terms
Agentic AI
If you want to share and earn points please login firstRead More »Customer Lifespan
Customer Lifespan refers to the average duration of time a customer engages with a business before they stop using its products or services.Read More »
Upcoming Courses & Events
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May 2025 Reception Foundations
The May 2025 Reception Customer Service Foundations course teaches premium customer service skills specifically for front desk/reception...View event > -
May 2025 Customer Journey Mapping
Gain all the skills, tools and support you need to start Customer Journey Mapping in the May 2025 Customer Journey Mapping training...View event > -
May 2025 Contact Centre Coaching PRO
In this May 2025 course, your Team Leaders will learn premium coaching skills designed specifically for a contact centre environment to improve performance and...View event > -
May 2025 Introduction to Contact Centre Management
Fast-track your knowledge of contact centre management in this 2 x 3-hour course May 2025 introduction course delivered by Australian contact centre expert Justin...View event > -
June 2025 Frontline Customer Service Foundations
Join the June 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service...View event >