Learn more about our Featured Member, Aurelius Bastian from Seek.
ACXPA Featured Members
To help you get to know some of our members and the amazing work that they do, we like to highlight selected members as a ‘Featured Member’ that enables you to learn more about what they do, their challenges, the likes/dislikes and more!
Simply click on the Featured Member Profile below to learn more about them.
Learn more about our Featured Member, Glendon Jackson Evarts from Cloudwave.
Latest Articles
Why Looking at AHT Outliers Matters
Learn how identifying AHT outliers helps contact centre leaders cut through data noise, improve coaching, and prioritise performance actions with clarity.Read article »Time is Money: How to save time and money by rethinking RTM
Discover the benefits of real-time management automation in the call centre to improve efficiency and the customer experience.Read article »
Latest Glossary Terms
Agentic AI
If you want to share and earn points please login firstRead More »Customer Lifespan
Customer Lifespan refers to the average duration of time a customer engages with a business before they stop using its products or services.Read More »
Upcoming Courses & Events
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May 2025 Inbound Phone Sales Essentials
The May 2025 Inbound Phone Sales Essentials course helps employees build engagement with customers and increase sales opportunities (without the use of...View event > -
May 2025 Reception Customer Service Essentials
The May 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front...View event > -
CX Roundtable May 2025
Join us for the ACXPA CX Roundtable – a free, expert-led monthly session where Australia’s top CX minds unpack big ideas, real-world strategies, and the lessons no one...View event > -
Yarra Valley Water Call Centre Tour
Ever wondered what makes Yarra Valley Water’s Contact Centre an award-winning hub of customer service excellence? Now’s your chance to see it in...View event > -
May 2025 Frontline Customer Service Essentials
The May 2025 Frontline Customer Service Essentials course teaches premium customer service skills specifically for face-to-face/in-person service....View event >