Get Your Call Centre CX Score
Independent benchmarking built on real customer interactions.
Measure what matters: soft skills, accessibility, and agent performance – all compared against the nationally recognised CX Standards.
Our Call Centre CX Score is based on the ACXPA Contact Centre CX Standards – a universal framework grounded in what customers actually experience, not internal processes.
These standards apply to every contact centre, no matter the industry – because the fundamentals of a great customer experience are always the same: clear communication, empathy, fast access, and issue resolution. It’s why we believe that what gets measured, gets improved.
ACXPA makes it easy for your team to benchmark performance against national standards and continuously improve with actionable insights. You don't need a consulting project – just real insights, every month.
Getting included in the Australian Call Centre Rankings is one of the most powerful ways to recognise your team, build credibility with stakeholders, and stand out to potential customers. Published quarterly, these rankings are based purely on real-world performance – no submissions, no fluff. Results are available monthly to members, quarterly to the public.
Three Ways to Get Your Call Centre Score
Whether you're after a quick snapshot, competitive benchmarking, or a tailored internal review, we’ve got an option that fits. All options assess live customer interactions using our nationally recognised CX Standards.
| Feature | ACXPA Call Centre Snapshot | Contact Centre CX Benchmarking PLUS | Private Call Centre Benchmarking |
|---|---|---|---|
| Perfect For | Track monthly results across core metrics and get recognition with your business appearing in the national rankings | Benchmark your results against up to 10 nominated peers/competitors and get deeper insights to drive improvement | Focus on tracking internal performance with the ability to test tailored scenarios and internal compliance checks |
| Mystery Shopping | ✔ | ✔ | ✔ |
| Number of Included Metrics | 23 | 80 | 80+ |
| Visible in Public Rankings | ✔ | Optional | Optional |
| Competitor Benchmarking | ✖ | ✔ | ✖ |
| Custom Focus Areas | ✖ | ✖ | ✔ |
| Optional Workshops | ✖ | ✔ | ✔ |
| Minimum Commitment | Monthly (Cancel anytime) | 3 months | 3 months |
| Starting From | $397 | $750 | $943 |
| Learn More | Learn More | Learn More |
Not Sure Which Option Is Right?
Whether you're just starting your benchmarking journey or comparing options, we're here to help. Fill in your details and we’ll guide you to the best-fit solution for your call centre.
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Prefer to talk to someone? Call us on +61 39492 2871 or book a free discovery session with one of our benchmarking experts.
