Get Your Call Centre CX Score
Independent benchmarking built on real customer interactions.
Measure what matters: soft skills, accessibility, and agent performance – all compared against the nationally recognised CX Standards.
Our Call Centre CX Score is built on the ACXPA Contact Centre CX Standards – a universal framework grounded in what customers actually experience, not just what’s happening behind the scenes.
These standards apply across every industry, because great customer experiences are built on the same foundations: clear communication, genuine connection, fast access to the right person, and a confident next step – especially in sales and enquiry calls where first impressions matter most.
With ACXPA, your team can benchmark performance against national standards and improve with real, actionable insights. No consulting project required – just the insights you need, delivered monthly.
Inclusion in the Australian Call Centre Rankings is a powerful way to recognise your team, build stakeholder confidence, and show customers you’re the real deal. Rankings are based purely on real-world performance – no submissions, no spin. Results are published monthly for members and shared quarterly with the public.
Three Ways to Get Your Call Centre Ranking
Whether you're after a quick snapshot, competitive benchmarking, or a tailored internal review, we’ve got an option that fits. All options assess live customer interactions using our nationally recognised CX Standards.
| Feature | ACXPA Call Centre Snapshot | Contact Centre CX Benchmarking PLUS | Private Call Centre Benchmarking |
|---|---|---|---|
| Perfect For | Track monthly results across core metrics and get recognition with your business appearing in the national rankings | Benchmark your results against up to 10 nominated peers/competitors and get deeper insights to drive improvement | Focus on tracking internal performance with the ability to test tailored scenarios and internal compliance checks |
| Mystery Shopping | ✔ | ✔ | ✔ |
| Number of Included Metrics | 23 | 80+ | 80+ |
| Visible in Public Rankings | ✔ | Optional | Optional |
| Competitor Benchmarking | ✖ | ✔ | ✖ |
| Custom Focus Areas | ✖ | ✖ | ✔ |
| Optional Workshops | ✖ | ✔ | ✔ |
| Minimum Commitment | Monthly (Cancel anytime) | 3 months | 3 months |
| Starting From | $397 | $750 | $943 |
| Learn More | Learn More | Learn More |
Not Sure Which Option Is Right?
Whether you're just starting your benchmarking journey or comparing options, we're here to help. Fill in your details and we’ll guide you to the best-fit solution for your call centre.
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Prefer to talk to someone? Call us on +61 39492 2871 or book a free discovery session with one of our benchmarking experts.
