Translating and Interpreting Services
Translating and Interpreting Services enable a conversation between two or more parties that communicate using different languages.
And it’s a critical service – The most recent Australian census revealed that Australians were born in almost 200 different countries and speak more than 300 languages!
How much does it cost for consumers?
For consumers, the Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.
The majority of TIS National services are free to non-English speakers.
Generally, the organisation that is being contacted will accept the charges for the service.
What’s the difference between Translating and Interpreting services?
Whilst similar, the distinction between the two is interpreting consists of relaying information between two or more parties verbally and translation services typically refer to converting languages into other languages through written text.
How much does it cost for businesses?
There are a number of groups that can access the Free Interpreting Service to provide services to anyone in Australia who is eligible for Medicare:
- Medical practitioners
- Pharmacies
- Non-government organisations
- Real estate agencies
- Local government authorities
- Trade unions
- Parliamentarians
For organisations and businesses not part of the above, the TIS has a fee schedule that typically charges in 15-minute intervals.
There are also a number of private operators that provide Translating and Interpreting Services so it can pay to look around!
How do you find good interpreters?
The Australian Institute of Interpreters and Translators (AUSIT) is the national association for the translating and interpreting profession.
Their members are required to adhere to a strict Code of Ethics that in summary, requires their members to:
- maintain professional detachment, impartiality, objectivity and confidentiality
- strive for excellence through continuous regular professional development
- decline work beyond their competence
- promote working conditions, relationships and an understanding of roles that facilitate collaboration and quality service delivery
- adhere to dispute resolution procedures
They also provide a directory so you can search for qualified service providers. Search the directory >
