Articles by Glendon Jackson
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With over 20 years of professional experience, I have built a dynamic career at the intersection of leadership, customer experience (CX), and technology. My journey began with 13 years of leading high-performing contact centres in fast-paced environments, where I honed my operational and people leadership skills, consistently exceeded targets, and fostering cultures of continuous improvement.
In the last six years, I have specialised in Customer Experience and Contact Centre cloud technology sales and consulting, including cloud migrations, and the implementation of AI to enhance productivity and the customer experience.
My unique blend of strategic thinking, customer-centric focus, and operational insight has enabled me to excel in competitive industries, building strong relationships with clients, partners, and teams. Passionate about transformation and innovation, I thrive on helping organisations adopt cutting-edge technologies to achieve their business goals while ensuring exceptional customer experiences.
I am always eager to connect, collaborate, and share insights with professionals who are passionate about driving growth, innovation, and positive change in their industries.
Why Becoming a Leader of Managers is a Recipe for Disaster
Leading managers is a new challenge. Build trust, drive strategy, and inspire impact with these proven tips to succeed as a true leader of managers.
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