Articles by Scott Downing

Scott is a Global Employee and Customer Experience strategist, and an advocate for Continuous Improvement. Scott has experience across the SaaS, Telco and Financial Service sectors across multiple regions and countries. Scott uses Human Centric Design methods in his work.

Recently Scott helped a tech Unicorn kick off its CX Strategy and Transformation Program to ensure its success continued. Scott has also led multiple International Teams for large organisations like Telstra and Intuit. In these roles Scott was renowned for focussing on Customer Support, Digital OMNI channel launches/optimisation as well as driving a focus for quality and people development to move the needle.

Scott is originally from the UK and has been in Australia for 15 years now. He is the proud Winner of the Customer Service Executive of the Year in Australia and Internationally.