The Full Q2 2025 Internet Retailers Call Centre Rankings Report Will Be Coming Soon!
Keen to see the latest results?
Our Q1 2025 Internet Retailers Call Centre Benchmarking Report is already empowering Australian Internet Retailers to make data-driven decisions, elevate customer experiences, and optimise their operations like never before.
And the insights don’t stop there.
Take Your Insights to the Next Level
The upcoming Q2 2025 Internet Retailers Sector Call Centre Rankings will reveal the latest trends and benchmarks, helping your Internet business stay ahead of the competition. Subscribers and members receive:
Internet Retailer sector averages and trends across these five essential metrics:
- Overall Customer Experience (CX) Ranking: The Internet Retailers’ overall position in the sector.
- Accessibility: How easy it is for customers to reach a live agent.
- Agent Mastery (Soft Skills): Evaluating the human connection in customer interactions.
- Percentage of Calls Answered Within 10 Minutes: A critical measure of responsiveness.
- Average Wait Times: How long customers are left waiting in the queue.
Subscribe now to receive the latest report as soon as it’s published.
Or, become a member for access to monthly updates, additional metrics, and individual performance insights for three randomly selected Internet Retailers each month and quarter.
Want the Ultimate Competitive Edge for Your Internet Business?
Explore our Internet Retailers CX Benchmarking Services that deliver unparalleled access to your call centre performance, and your competitors, if you’d like to really step things up.
Gain the ultimate advantage and stay ahead of the curve!
View the Energy Retailers Q3 2024 Report >
Data accurate as of May 2025
Compare Your Access: Unlock More Internet Retailers Sector Insights with ACXPA
Here’s a quick breakdown of what you can access as a Visitor, Subscriber, or Member.
See how upgrading your access can unlock exclusive benefits, from detailed Internet Retailers sector benchmarking insights to training and networking opportunities designed to elevate your success.
Explore the benefits below and take the next step to ensure you’re getting the most out of ACXPA’s industry-leading resources.
| Visitor | Subscriber (Free) | Member (Paid) | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Available Energy Retailer Sector Data | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Read the Executive Summary for the Quarterly Energy Retailer Sector Report High-level overview of the quarterly results - updated quarterly and free to access. | ✔ | ✔ | ✔ | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| View the Top 3 and Lowest-ranked Energy Retailers (5 metrics)* Current Quarter Leaders – Visitors only see one metric (Overall CX). Subscribers and Members see both Top 3 and the lowest-ranked for all 5 key metrics. | – | * | ✔ | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Access the Members-Only Energy Benchmarking Dashboard Explore monthly trends, CX champions, current, 3 & 6-month leaderboards, sector summaries, and downloadable PDF reports – exclusive to ACXPA Members. | – | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| View Individual Energy Retailer Results in Monthly & Quarterly PDF Reports 24 metrics for 3 real retailers plus sector benchmarks. | – | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| High/Low Leaderboards (12 metrics) See highest and lowest Energy Retailer sector scores updated quarterly for 12 metrics. | – | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| Access Last 4 Quarterly Energy Retailer Sector Reports Track sector performance over time. | – | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
▶ See What Else You’re Missing (click to expand) In addition to the sector-specific data above, you can also unlock the following national insights:
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Ready to Unlock the Full Picture?
- Subscribe now for a free alert when the Q2 2025 Internet Retailers Call Centre Rankings are released.
- Or, take the next step and become an ACXPA Member to instantly access comprehensive insights, exclusive resources, and member-only benefits!
Subscribe Now (free)
The Full Q2 2025 Internet Retailers Call Centre Rankings Report Will Be Coming Soon!
Hi ,
Keen to see the latest results?
As a subscriber, you’re already ahead of the curve, accessing exclusive benchmarking insights to help you make data-driven decisions, enhance customer experiences, and optimise operations.
To ensure you’re notified as soon as the Q2 2025 Internet Retailers Call Centre Ranking Report is released, please take a moment to update your email preferences and select ‘Internet Retailer Alerts.’
But why stop there?
By upgrading to an ACXPA Membership, you unlock a whole new level of benefits, including:
- Monthly Internet Retailers Sector Reports: Get actionable insights every month, not just quarterly.
- YTD and Lifetime Trends: Access comprehensive, long-term performance data for the Internet Retailers sector.
- Individual Internet Retailers Insights: See performance data for three randomly selected Internet Retailers each month and quarter.
- Exclusive Discounts: Save up to 25% on live CX Skills Training and 50% on ACXPA events.
- Networking Tools: Connect with other members in private groups to share strategies and ideas.
- Self-Paced Training Courses: Access interactive, on-demand training to upskill your team.
Upgrading to membership ensures you’re always one step ahead with the most comprehensive tools and insights available in the industry.
Ready to unlock the full potential of your insights?
Compare Your Access: Unlock More Internet Retailers’ Insights with an ACXPA Membership
| Subscriber (Free) | Member (Paid) | |||||||||||||||||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Energy Retailers Sector Data | ||||||||||||||||||||||||||||||||||||||||||||
| Read the Executive Summary for the Quarterly Energy Retailers Sector ReportHigh-level overview updated quarterly and free to access. | ✔ | ✔ | ||||||||||||||||||||||||||||||||||||||||||
| View the Top 3 and Lowest-ranked Retailers (5 metrics)*Current Quarter Leaders – Visitors see only the Top 3. Subscribers and Members see both Top 3 and Lowest-ranked. | ✔ | ✔ | ||||||||||||||||||||||||||||||||||||||||||
| Access the Members-Only Energy Retailers Benchmarking HubExplore monthly trends, CX champions, current, 3 & 6-month leaderboards, sector summaries, and downloadable PDF reports – exclusive to ACXPA Members. | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||
| View Individual Retailer Results in Monthly & Quarterly PDF ReportsView 24 metrics for 3 real energy retailers plus sector benchmarks. | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||
| High/Low Leaderboards (12 metrics)View the highest and lowest Energy Retailers sector scores for 12 metrics, updated quarterly. | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||
| Access Last 4 Quarterly Energy Retailers Sector ReportsTrend data across energy contact performance over time. | – | ✔ | ||||||||||||||||||||||||||||||||||||||||||
▶ See What Else You’re Missing (click to expand) In addition to the energy sector specific data above, you can also unlock the following national insights:
| ||||||||||||||||||||||||||||||||||||||||||||
The Full Q2 2025 Internet Retailers Call Centre Rankings Report Will Be Coming Soon!
Hi ,
Keen to see the latest results?
As a valued ACXPA Member, you have exclusive access to Australia’s most comprehensive Internet Retailers sector insights and tools, including:
- Previous Quarter Internet Retailers Sector Reports: Dive into the trends and performance data that drive strategic decision-making.
- Monthly and Quarterly Downloads, Current Month and Rolling 3 & 6 month Leaderboards, Lifetime Trends: Your Members-Only Internet Retailer Sector Data Page is your gateway to detailed, actionable insights—anytime you need them.
- Exclusive Discounts on the Internet Retailers CX Benchmarking Service: Unlock the ultimate edge for your contact centre with tailored insights, including full monthly performance data and benchmarking results against any five chosen competitors.
Stay in the know!
To ensure you never miss an update when new retail Internet sector data is published, make sure Internet Retailer Alerts are selected in your email preferences >
Hi , as a Business Member, please log into your Individual Membership to access this content. Not sure how? View the Business Members FAQs >
Hi , as a Vendor Member, please log into your Individual Membership to access this content. Not sure how? View the Vendor Members FAQs >
