Live CX Community Roundtables
“Engage with Australia’s CX community in a free, expert-led live session – real insights, no sales pitch!”
Are you a Customer Experience professional and would like to hear from others working in CX to stay on top of industry insights, share ideas and increase your knowledge?
Our live CX Community Roundtables enable you to hear from a leading CX expert each month, who will share their insights, knowledge and experience to help you learn.
Whether you’re looking to pick up some tips on how to solve a current issue you’re facing or hear about the latest best practices from Martech, AI, Customer Survey Design, branding, Advertising, Journey Mapping, and more, each session will include an approximately 40-minute discussion with our guest, followed by an open Q&A session with all attendees, where you are welcome to ask questions, comment, etc.
There are no sales pitches or vendor-sponsored content – the sessions are all designed to help share industry best practices to help our profession flourish.
The live CX Community Roundtables are free to attend, and ACXPA members have the added benefit of accessing all the prior CX Roundtables in their Video Library and downloading the presentation slides.
Live CX Community Roundtables Fast Facts
Who are the CX Community Roundtables Suitable for?
CX is certainly a large and diverse profession, and it seems like every week, a new job title emerges!
ALL CX Professionals are welcome to attend the Live CX Community Roundtables, including (but not exclusive to):
- Chief Customer Officer
- Head of CX
- CX Director
- Customer Experience Manager
- Customer Experience Consultant
- CX Program Manager
- CX Insights Lead/Manager
- CX Analyst
- And any role that focuses on the experience for customers!
We may splinter into more niche groups in time, but as we build the community, we can all learn from each other, regardless of the job title.
Recent Guests
ACXPA Members can watch all of the CX Roundtables on-demand in their Video Library.
- Karen Clydesdale, Head of Customer Experience & Customer Relationships – Tennis Australia.
- Steven Emanouel, Chief Executive Officer, iGoDirect Group
- Steven Arnold, Executive Creative Director, IVE Group
- Amish Goel, Head of Digital Insights & Data Privacy, AESOP
- Amanda McMillan, Global Lead – Digital Marketing, Nufarm
- Campbell Davies, brand & CX expert working across a variety of brands (Nike, Big4, Sportspower and more)
- Kevin Perry, Head of CX & Personalisation – IVE Group
- Laura Mazin, Founder, AchievAble
- Danielle Frazzetto, Brand & Content Director, IVE Group
Coming up next:
Wednesday, 4th December, 2024 – Announced soon!
Wednesday, 1st January, 2025 – Happy New Year – no session!
Wednesday, 5th February, 2025 – Stay Tuned
Wednesday, 5th March, 2025 – Stay Tuned
Your CX Community Roundtable Host
Kevin Perry
Kevin Perry has over 20 years of experience in CX, analytics and data-driven marketing. He is a CCXP-certified Customer Experience leader who works with Australia’s largest enterprise-level clients to assist them with turning their data into insights, then using these insights to craft outstanding customer experiences, leading to sustainable competitive advantage.
Kevin has been a Practitioner Board Member (both Data & Analytics and Customer Experience boards) since ACXPA’s inception.
Kevin has a deep passion for connecting with like-minded data geeks and CX nerds who are equally passionate about turning delicious data into amazing Customer Experience.
He is a Salesforce CRM Marketing Cloud “Ranger”, and is passionate about leveraging technology to turn marketers’ CX strategies into reality!
Interested in Being our Featured Guest?
Being a featured guest on one of our CX Community Roundtables is a great way to give back to our industry and share your insights, experience and knowledge to help others.
