🎤 Live CX Roundtables
Real conversations. Expert insights. Zero sales pitches.
Welcome to ACXPA’s Live CX Roundtables — a bold new format that brings together Australia’s CX professionals for open, unscripted discussions that actually matter.
Each month, our panel of industry leaders tackles timely topics, challenges conventional thinking, and shares hard-earned lessons from the real world.
You’ll hear from a balanced mix of seasoned practitioners and trusted vendor experts — all focused on practical ideas, not product plugs.
Whether you’re tuning in live or catching the replay as a member, you’ll walk away with fresh thinking and usable takeaways you can apply right away.
Live CX Roundtables Fast-Facts
Join us on the first Wednesday of every month from 14:00–15:00 AEST. No cost. No fluff. Just real CX conversations.
Our panels feature a balanced mix of CX practitioners and trusted vendor experts — all focused on sharing real insights, not pushing products.
Subscribers and Members can watch live on the ACXPA website, or via LinkedIn (registration required to post).
Ask questions during the session if you're a Member. Our panel tackles them live — unfiltered and unscripted.
Members can also submit questions before the session via a quick form — perfect if you can’t attend live or want to shape the agenda.
Missed a session? Members can access all past Roundtable recordings & slides in the Video Library.
Who Are the Live CX Roundtables For?
The CX profession is broad, dynamic, and constantly evolving — it feels like there’s a new job title every week!
These sessions are open to all CX professionals, regardless of title, industry or experience level. Whether you're shaping strategy or delivering on the front line, you're welcome at the table.
As the community grows, we may spin off into more specialised groups — but for now, we’re stronger learning together.
🎯 CX Roundtable Format – What to Expect
Each month follows the same fast-paced, no-fluff format — crafted to spark conversation, challenge assumptions, and deliver insights you can actually use. It’s free, live, and interactive on LinkedIn.
You can post questions live on LinkedIn, and ACXPA Members can submit questions in advance for the panel to explore.
👥 Meet the Live CX Roundtables Panel
Our panelists aren’t just experts in CX — they’re industry trailblazers who generously share their time, insights, and passion to help others grow.
Each one brings deep hands-on experience across key CX disciplines like strategy, AI, journey mapping, service design, and digital transformation — with real results across a variety of industries.
What sets them apart is their commitment to the CX profession: not just to lead, but to give back. They don’t just talk CX — they’ve lived it, and they’re here to elevate the community through practical, unscripted insight.
These sessions are vendor-neutral, pitch-free, and purely focused on expert discussion designed to move the industry forward.
Scroll down to meet the panelists.
As host of the CX Roundtables, Kevin facilitates engaging discussions with top industry professionals, sharing insights on topics such as AI, customer strategy, Martech, and digital transformation.
An active contributor to the industry, Kevin has been a Practitioner Board Member for both the Data & Analytics and Customer Experience boards since ACXPA’s inception. He's also a Salesforce CRM Marketing Cloud “Ranger” and passionate about helping marketers bring their CX strategies to life through technology.
With a deep love for data and a commitment to industry growth, Kevin enjoys connecting with fellow CX professionals who share his passion for creating exceptional customer experiences.
Karen Clydesdale
Head of Customer Experience, Tennis Australia
A seasoned CX and relationship management leader, Karen has helped shape Tennis Australia's approach to insights, personalisation, and digital engagement. Known for her ability to bridge strategy with execution, she brings practical, real-world perspectives on customer transformation.
Connect on LinkedIn
Edwina Olver
Experience Director, Untangld
With 15+ years in CX, Edwina blends insights, tech and strategy to create future-ready experiences. She’s worked across finance, government, and FMCG, and now leads customer strategy and product innovation at Untangld — driving bold, human-centred transformation.
Connect on LinkedIn
Campbell Davies
Chief Commercial Officer, Nick Auditore Represents
A strategic and collaborative commercial leader, Campbell has spent 25+ years shaping iconic customer experiences across sport, tourism, retail and brand. From Nike’s London Olympics innovation store to driving B2B and B2C transformation in member-based organisations, he brings deep expertise in insights-led growth and brand performance.
Connect on LinkedIn
Brady Jacobsen
CEO, fullstop.ai | ACXPA Advisory Board
A CX and AI leader, Brady helps government and enterprise teams deliver ethical, scalable automation through Conversational AI. With 15+ years’ experience in CX transformation, he’s passionate about using tech to serve people—not replace them.
Connect on LinkedIn
Deanne Martin
Head of Customer Experience & Service, SEEK | ACXPA National Advisory Board
A proud non-conformist who’s redefining contact centres as skilled talent pipelines. Deanne leads with creativity, kindness, and agile hiring practices — inspiring others to build confidence and challenge traditional thinking in CX.
Connect on LinkedInYou?
Future CX Roundtable Panellist
Passionate about CX? We’re always on the lookout for authentic, experienced professionals who want to give back to the industry. If you’ve got insights to share and a bias for real talk over fluff, we’d love to hear from you.
Find Out More
