Live CX Roundtables
Real CX conversations. Expert insights. No sales pitches.
At ACXPA, we’re committed to growing and supporting the CX industry in Australia, and our Live CX Roundtables are just one of the many ways we bring the community together.
Each month, our panel of industry experts tackles a key CX challenge, sharing practical insights, strategies, and real-world experiences – helping you learn and grow without any commercial agenda.
Gain actionable takeaways from top CX professionals that you can apply immediately to improve customer experiences, drive innovation, and stay ahead of industry trends.
Why Attend?
• Expert-led discussions on a fresh CX topic each month.
• Streamed Live – watch, engage, ask questions, or simply sit back and soak it all in.
• No vendor bias. No sales pitches. Just valuable industry insights.
CX Roundtables are free to attend, and ACXPA members enjoy on-demand access to past sessions in their Video Library.
Commencing on Wednesday, 2nd of April 2025!
Live CX Roundtables Fast-Facts
Who are the Live CX Roundtables Suitable for?
CX is certainly a large and diverse profession, and it seems like every week, a new job title emerges!
ALL CX Professionals are welcome to attend the Live CX Community Roundtables, including (but not exclusive to):
- Chief Customer Officer
- Head of CX
- CX Director
- Customer Experience Manager
- Customer Experience Consultant
- CX Program Manager
- CX Insights Lead/Manager
- CX Analyst
- And any role that focuses on the experience for customers!
We may splinter into more niche groups in time, but as we build the community, we can all learn from each other, regardless of the job title.
Meet Our Live CX Roundtables Panel
Our CX Roundtable panelists aren’t just experts in their fields—they’re passionate CX leaders dedicated to sharing knowledge, driving industry growth, and supporting the next generation of professionals.
Each panelist brings deep expertise and hands-on experience, tackling real-world CX challenges in areas such as customer strategy, AI, journey mapping, service design, and digital transformation across a diverse range of industry sectors.
What sets them apart is their commitment to the industry, not just as proven professionals leading CX transformation across industries, but as individuals dedicated to giving back by sharing insights to help others learn, grow, and succeed.
These sessions are purely focused on expertise and practical advice, free from sales pitches, ensuring that every discussion provides real value to elevate the industry.
Learn more about each of our CX Roundtable panelists below.
As the host of the CX Roundtables, Kevin facilitates engaging discussions with top industry professionals, sharing insights on topics such as AI, customer strategy, Martech, and digital transformation.
An active contributor to the industry, Kevin has been a Practitioner Board Member for both the Data & Analytics and Customer Experience boards since ACXPA’s inception. He is also a Salesforce CRM Marketing Cloud “Ranger” and is passionate about leveraging technology to help marketers bring their CX strategies to life.
With a deep love for data and an unwavering commitment to industry growth, Kevin enjoys connecting with fellow data geeks and CX professionals who share his passion for creating exceptional customer experiences.
Karen’s expertise spans strategy, innovation, and customer loyalty, ensuring seamless experiences across diverse customer segments. Her work has shaped Tennis Australia’s approach to customer insights, personalisation, and digital engagement, creating lasting connections with players, coaches, and fans.
Karen’s ability to bridge strategy and execution makes her a highly engaging speaker, offering practical, real-world insights that inspire action.
With a diverse background spanning CX improvement, product innovation, commercial partnerships, e-commerce, and marketing, Campbell brings a unique, multidisciplinary perspective to problem-solving. His approach is rooted in curiosity and collaboration, enabling him to navigate complex challenges and deliver impactful solutions.
Drawing inspiration from retail, tourism, sports, and consumer goods, Campbell has developed a strong foundation in customer engagement, business transformation, and strategic growth. His ability to identify new possibilities and craft creative solutions makes him an engaging and insightful speaker.
At his core, Campbell is driven by a mission to design and implement strategies that benefit both people and businesses—ensuring long-term success through innovation and customer-centric thinking.
With a passion for fusing human intelligence with technology, Edwina has led transformative CX strategic programs, delivered digital transformation masterclasses, and driven product strategy enhancements across government, insurance, finance and retail industries. She's a firm believer in aligning tech investments with CX strategy, empowering staff through education, and using prototypes to bring future-state customer experiences to life.
Previously, Edwina led the Product Design team at WorkSafe Victoria and headed up the Insights team at Asahi Lifestyle Beverages, placing the consumer at the heart of decision-making using insights intelligence. Based on the picturesque Victorian Bellarine Peninsula, Edwina is a regular voice on LinkedIn, sharing her mission to empower the CX community to build a better world through meaningful conversations.
Our panellists are industry leaders, bringing deep expertise in areas such as customer strategy, journey mapping, service design, AI, digital transformation, and employee experience. Each session delivers real-world insights and practical strategies to help you navigate the evolving CX landscape.
Stay tuned for the announcement, and don’t miss the opportunity to engage with our panellists, ask questions, and gain actionable takeaways to enhance your customer experience strategies.
