ACXPA Member Bites
Are you seeking best-practice tips, industry insights and expert advice on delivering great customer experiences?
Exclusive to ACXPA members only, the Member Bites are designed to provide expert tips, industry best practices, thought leadership, and a touch of inspiration by hearing directly from leading industry experts in short, easy to digest recorded video sessions.
You’ll hear directly from experts across Contact Centres, Customer Experience, Digital Experience, Customer Service and Employee Experience, with each presenter sharing their expertise and insights on a specific topic in a short, bite-size session in either Q&A format or a recorded presentation that goes for approx 20-minutes.
No sales pitches or product demos – each presentation is designed to help share knowledge, not to try and sell you something!
This enables you to watch only the sessions that matter to you in the Video Library, where every single session will be available.
This enables you not only to gain leading insights related to your current role but also to gain insights into other CX disciplines that will provide you with a much broader view of the industry and the opportunities that come with it.
And for the Contact Centre practitioners, you’ll get to hear directly from some of the leading contact centres as assessed as part of the Australian Call Centre Rankings Report to find out their secrets to success!
Access to the ACXPA Member Bites Video Library is included with all ACXPA memberships at no additional cost.
ACXPA Member Bites Fast Facts
Gain Instant Access!
ACXPA Members gain instant access to the full video library with some recent Member Bite episodes, including:
- How to Build a Basic IVR
- IVR Best Practices
- How to Harness Customer Feedback to Drive Improvement
- How to Use a Customer’s Name to Build Engagement
- 10 Personalisation Pillars to unlock the power of your data for CX
- Introduction to Human-Centered Design (HCD)
- How Martech can be used to drive great CX
- Tips to Building Resilience When Working From Home
- Top 5 Tips to Attract Customer Service Candidates
- Tips for Successful Customer Journey Mapping
- And lots more!
FAQs About the ACXPA Member Bites
What are the ACXPA Member Bites?
The ACXPA Member Bites are short, topic-specific interviews and presentations enabling to you quickly digest information.
Where do I access the ACXPA Member Bites
The ACXPA Member Bites are only available to ACXPA Individual Members. Learn more >
What topics are covered?
We try and provide a range of different topics covering contact centres, customer experience, digital service, customer service and employee experience.
We want to help people not only improve their skills and insights with the current role, but also learn more about the other professions in our industry to broaden their understanding and career options.
The formats may vary but can include things like top tips, industry insights, case studies, how-to’s etc. and given the diverse nature of our member’s skillsets, we aim to have presentations suitable for those just commencing their careers through to managers looking to gain that extra edge.
If there is a particular topic you’d like covered, please contact us and let us know!
Who are the presenters?
We aim to bring you a broad range of speakers, including some of our ACXPA Advisory Board members, leaders in all of the industry skillsets (i.e. contact centres, customer experience, digital service and customer service) from a range of different industry sectors and experts from outside of our immediate industry who we can learn from.
The presenters can vary from practitioners (those in real jobs!), consultants and vendors with particular industry experience.
With technology, in particular, moving so fast, we may also include some vendors that share ‘next-practice’, showing some insights into proof of concepts, etc.
Whilst this may include some current or future product demonstrations, they are all very aware that there can be no sales/product pitches – all the presentations in the ACXPA Member Bites are designed to educate, inform and inspire – not sell you something!
If you’d like to be considered as a speaker for one of our ACXPA Member Bites, please learn more here: ACXPA Member Bites Speakers Briefing >
How often are new ACXPA Member Bites released?
We aim to continually bring you the latest insights and advice so will be regularly adding to the ACXPA Member Bites library and members will be advised each time a new Member Bite is available.
What happened to the Member Symposiums?
Our initial plan was to live-stream the symposium presentations monthly however feedback from our members suggested it was a lot more convenient just making the sessions available to watch on-demand at any time.
