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Overall Call Centre Rankings
Leaders by Sector - Q3 2024
1. Holmesglen TAFE (TAFE/Education)75.9%
2. iiNET (Internet Retailers)72.6%
3. Onkaparinga Council (Councils)67.8%
4. ENGIE (Energy Retailers)66.3%
5. YOUI (Car Insurance)60.9%
6. Bank Australia (Banks)59.0%
Industry AVE53.0%

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ACXPA SUPPLIER DIRECTORY green
Most Accessible Call Centre
Leaders by Sector - Q3 2024
1. TasTAFE (TAFE/Education)97.7%
2. Monash Council (Councils)96.9%
3. iiNET (Internet Retailers)95.8%
4. Allianz (Car Insurance)83.1%
5. Red Energy (Energy Retailers)82.3%
6. Bank Australia (Banks)75.5%
Industry AVE67.4%

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Latest Articles

Agent Mastery Leaderboard
Leaders by Sector - Q3 2024
1. Holmesglen TAFE (TAFE/Education)70.1%
2. Energy Australia (Energy Retailers)68.2%
3. TPG Internet (Internet Retailers)63.7%
4. ANZ (Banks)62.5%
5. Onkaparinga Council (Councils)61.0%
6. YOUI (Car Insurance)54.6%
Industry AVE51.1%

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Latest Podcast

  • What is CX Maturity?

    What is CX Maturity?

    Learn why having a mature CX strategy matters, what a CX maturity curve is, and the three core drivers of CX maturity (and why the order is important!).Listen now »

Latest Glossary Terms

  • Customer Lifespan

    Customer Lifespan

    Customer Lifespan refers to the average duration of time a customer engages with a business before they stop using its products or services.Read More »
  • Customer Lifetime Value (CLV)

    Customer Lifetime Value (CLV)

    Customer Lifetime Value (CLV) is a metric that estimates the total revenue a business can expect from a single customer over the entire duration of their relationship.Read More »
Average Wait Time
Leaders by Sector - Q3 2024
1. Dodo Internet (Internet Retailers)00:03
2. Allianz (Car Insurance)00:09
3. TAFE QLD (TAFE/Education)00:11
4. Alinta Energy (Energy Retailers)00:12
5. Brisbane City Council (Councils)00:14
6. Great Southern (Banks)00:42
Industry AVE01:50

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