Australian Aged Care Providers Q1 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Aged Care Sector Q1 2025 Call Centre Rankings.
This report contains Aged Care sector averages for 43 metrics, plus 23 individual metrics for three randomly selected aged care providers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average Wait Times
- Menu Navigation Times
- Total Message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Agent Mastery Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >
| Filename | Q1-2025-AGED-CARE-ACXPA-Members-Quartely-Report.pdf |
| Filesize | 139.43 KB |
| Version | 1 |
| Date added | April 27, 2025 |
| Category | Aged Care (Quarterly Reports) |
Australian Aged Care Providers Q2 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Aged Care Sector Q2 2025 Call Centre Rankings.
This report contains Aged Care sector averages for 43 metrics, plus 23 individual metrics for three randomly selected aged care providers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average Wait Times
- Menu Navigation Times
- Total Message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Agent Mastery Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >
| Filename | Q2-2025-AGED-CARE-ACXPA-Members-Quartely-Report.pdf |
| Filesize | 139.38 KB |
| Version | 1 |
| Date added | July 14, 2025 |
| Category | Aged Care (Quarterly Reports) |
Australian Aged Care Providers Q1 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Aged Care Sector Q1 2025 Call Centre Rankings.
This report contains Aged Care sector averages for 43 metrics, plus 23 individual metrics for three randomly selected aged care providers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average Wait Times
- Menu Navigation Times
- Total Message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Agent Mastery Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >
| Filename | Q1-2025-AGED-CARE-ACXPA-Members-Quartely-Report.pdf |
| Filesize | 139.43 KB |
| Version | 1 |
| Date added | April 27, 2025 |
| Category | Aged Care (Quarterly Reports) |
Australian Aged Care Providers Q2 2025
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Aged Care Sector Q2 2025 Call Centre Rankings.
This report contains Aged Care sector averages for 43 metrics, plus 23 individual metrics for three randomly selected aged care providers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average Wait Times
- Menu Navigation Times
- Total Message Time
- Summary scores for each of the five Agent Mastery competencies
- The four behaviour scores for the ENGAGE Agent Mastery Competency
- Summary scores for each of the five Accessibility metrics
To gain insights for your contact centre, explore our Contact Centre Benchmarking Services for Aged Care Providers >
| Filename | Q2-2025-AGED-CARE-ACXPA-Members-Quartely-Report.pdf |
| Filesize | 139.38 KB |
| Version | 1 |
| Date added | July 14, 2025 |
| Category | Aged Care (Quarterly Reports) |
