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  • Download the slides used in the CX Matters Podcast titled: What is CX Maturity? with special guest Melanie Disse.

      This download is only available for ACXPA Members. View membership options >

    Filename What-is-CX-Maturity-CX-Matters-Podcast-slides.pdf
    Filesize 110.44 KB
    Version 1
    Date added October 1, 2024
    Category CX Matters Downloads

  • Download the slides used in the CX Matters Podcast titled: What is CX Maturity? with special guest Melanie Disse.

      This download is only available for ACXPA Members. View membership options >

    Filename What-is-CX-Maturity-CX-Matters-Podcast-slides.pdf
    Filesize 110.44 KB
    Version 1
    Date added October 1, 2024
    Category CX Matters Downloads
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    🏆 Overall CX Leaderboard
    Best Call Centres in Australia - Q2 2025
    1. (INTERNET Sector)78.4%
    2. (ENERGY Sector)77.7%
    3. (EDUCATION Sector)74.8%
    Industry AVE55.7%

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    ACXPA Supplier Directory Outsource Orange
    📞 Accessibility Leaderboard
    Best Call Centres in Australia - Q2 2025
    1. (INTERNET Sector)95.8%
    2. (AGED CARE Sector)94.6%
    3. (COUNCILS Sector)93.3%
    Industry AVE63.8%

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    Latest Articles

    ❤️ Agent Mastery Leaderboard
    Leaders by Sector - Q2 2025
    1. (INTERNET Sector)73.6%
    2. (CAR INSURANCE Sector)73.4%
    3. (EDUCATION Sector)71.9%
    Industry AVE55.7%

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    Latest Glossary Terms

    • Shrinkage

      Shrinkage

      Call centre shrinkage< is the percentage of paid time that agents are available to handle customer calls — due to breaks, meetings, training, leave, sickness, coaching, late starts, system downtime, and more.Read More »
    • Peak End Rule

      Peak End Rule

      If you want to share and earn points please login firstRead More »
    ⏱️ Wait Time Leaderboard
    Best Call Centres in Australia - Q2 2025
    1. (INTERNET Sector)00:02
    2. (AGED CARE Sector)00:09
    3. (EDUCATION Sector)00:12
    Industry AVE02:01

    View the latest results >

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