Australian Energy Retailers Call Centre Rankings Reports (Quarterly)
Quarterly Insights into the performance of Call Centres for Australian Energy Retailers. Select the quarter you'd like to download below.
Or, view the latest public results and information on how we assess the performance of Australian Energy Retailers >
You must be an ACXPA Member to download the reports! Learn more >
Australian Energy Retailers Q1 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector Q1 2024 Call Centre Rankings.
This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | Q1-2024-Energy-Retailers-ACXPA-Members-Report.pdf |
| Filesize | 82.43 KB |
| Version | 1 |
| Date added | May 31, 2024 |
| Category | Energy Retailers (Quarterly Reports) |
Australian Energy Retailers Q2 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector Q2 2024 Call Centre Rankings.
This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | ENERGY-ACXPA-Members-Q2-Quarterly-Report.pdf |
| Filesize | 88.99 KB |
| Version | 1 |
| Date added | September 13, 2024 |
| Category | Energy Retailers (Quarterly Reports) |
Australian Energy Retailers Q3 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector Q3 2024 Call Centre Rankings.
This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Energy Retailers CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | ENERGY-ACXPA-Members-Q3-2024-Quarterly-Report-1.pdf |
| Filesize | 89.03 KB |
| Version | 1 |
| Date added | December 18, 2024 |
| Category | Energy Retailers (Quarterly Reports) |
Australian Energy Retailers Call Centre Rankings Reports (Quarterly)
Quarterly Insights into the performance of Call Centres for Australian Energy Retailers. Select the quarter you'd like to download below.
Or, view the latest public results and information on how we assess the performance of Australian Energy Retailers >
You must be an ACXPA Member to download the reports! Learn more >
Australian Energy Retailers Q1 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector Q1 2024 Call Centre Rankings.
This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | Q1-2024-Energy-Retailers-ACXPA-Members-Report.pdf |
| Filesize | 82.43 KB |
| Version | 1 |
| Date added | May 31, 2024 |
| Category | Energy Retailers (Quarterly Reports) |
Australian Energy Retailers Q2 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector Q2 2024 Call Centre Rankings.
This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Contact Centre CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | ENERGY-ACXPA-Members-Q2-Quarterly-Report.pdf |
| Filesize | 88.99 KB |
| Version | 1 |
| Date added | September 13, 2024 |
| Category | Energy Retailers (Quarterly Reports) |
Australian Energy Retailers Q3 2024
This download is only available for ACXPA Members. Learn more >
Download the ACXPA Members Summary Report for the Australian Energy Sector Q3 2024 Call Centre Rankings.
This report contains Australian Energy sector averages for 43 metrics, plus 23 individual metrics for three energy retailers we assessed, including:
- Overall Rankings
- Quality Score
- Access Score
- Average wait times
- Menu Navigation Times
- Total message Time
- Summary scores for each of the five Quality competencies
- The four behaviour scores for the ENGAGE Quality Competency
- Summary scores for each of the five Accessibility competencies
To see the data for ANY FIVE ENERGY RETAILERS YOU NOMINATE, purchase our Energy Retailers CX Benchmarking that includes 81 different metrics insights, the call recordings for your call centre, the assessor notes and agent names for your business.
- Downland other monthly reports >
- View the quarterly public reports for Australian Energy Retailers and YTD trend data >
| Filename | ENERGY-ACXPA-Members-Q3-2024-Quarterly-Report-1.pdf |
| Filesize | 89.03 KB |
| Version | 1 |
| Date added | December 18, 2024 |
| Category | Energy Retailers (Quarterly Reports) |
