Implementing Gamification into a contact centre
In this episode of the CX Matters Podcast, host Justin Tippett interviews Gamification expert Luke Jamieson who reveals some great insights and tips if you are considering implementing Gamification into your contact centre.
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10 May 2023 · Season 1 · Episode 12
Implementing gamification into a contact centre
14 Min, 26 Sec · By ACXPA
In this episode of the CX Matters Podcast, host Justin Tippett interviews Gamification expert Luke Jamieson who reveals some great insights and tips if you are considering implementing Gamification into your contact centre. In this Episode: - Benefits of Gamification in a contact centre - Why it's not a fix-all for employee engagement - Tips on how to make sure your gamification is a success - How much does gamification cost? - How does it align with Reward & Recognition programs? - How long does it take to implement a gamification program? If you're considering implementing gamification into your contact centre, or have a program already and need some tips on how to make sure its a success this is one episode you don't want to miss!
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