Unlock the Full Power of an ACXPA Membership
as a Subscriber, you've already experienced a taste of the value ACXPA delivers — but upgrading to an Individual Membership opens the door to exclusive tools, training, insights, and networking opportunities you won’t want to miss.
To help you explore what’s included, we’ve created five short videos (just one minute each) showcasing key features that become available the moment you upgrade.
Get a fast, one-minute preview of some of the exclusive tools and features you’ll access immediately after upgrading your membership.
See exactly what’s included with an Individual Membership compared to your current access as a Subscriber — and why upgrading makes all the difference.
| Feature | Subscriber | Full Member |
|---|---|---|
| Public Rankings Dashboard & Basic Sector Insights The Subscriber Dashboard includes national leaderboards, sector summaries, and quarterly highlights across 5 CX metrics. | ✔ | ✔ |
| Live Roundtable Access (Watch Only) Attend live monthly roundtables directly in your account. No registration needed. | ✔ | ✔ |
| Basic Quiz Access (Learn as you go) Take industry quizzes to test your CX and customer service knowledge. | ✔ | ✔ |
| Downloadable Templates & Tools (Essentials Only) Access a rotating selection of practical tools and templates. | ✔ | ✔ |
| Full Access to All Call Centre Ranking reports Includes all sector benchmarks, individual business data, performance speads, additional leaderboards and historical trends. | - | ✔ |
| 15 Self-Paced Training Courses Includes video, workbook, quiz and downnloadable certificate. Topics: customer service, CX, AI, WFM, leadership and more. | - | ✔ |
| Access to the WFM Hub Use simulators, planners and optimisation tools purpose-built for contact centres. | - | ✔ |
| Video Library (Member Bites, CX Matters, Roundtables) Bite-sized CX tips, interviews, and full roundtable recordings. | - | ✔ |
| Members Directory + Messaging & Filters Connect with peers using filters by sector, state, and role. | - | ✔ |
| Private Groups Join industry-specific and topic-driven private communities. | - | ✔ |
| All Access Downloads & Tools Library Complete library of CX, WFM and Contact Centre resources. | - | ✔ |
| Advanced Quiz Features Track scores, get certificates and use dashboards to manage learning. | - | ✔ |
| Monthly General Knowledge Trivia Kits Ready-to-go team quizzes to boost fun and engagement. | - | ✔ |
| 25% Off CX Skills Live Training Discount applies to all instructor-led training at cxskills.com.au | - | ✔ |
| 50% Off ACXPA Events (or free attendance) Includes access to ACXPA summits, virtual events and meetups. | - | ✔ |
You've seen what you're currently accessing — and what’s waiting when you upgrade. Whether you're investing in yourself or lifting your whole team, we’ve got a membership that fits.
