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Watch the Latest Contact Centre Roundtable

In this September 2025 Roundtable, our panel tackles the realities of running high-performance contact centres.

  • Recruitment and retention in a tight market and the impact of AI
  • The decline of soft skills across the industry — real or myth?
  • Tips on how to ensure coaching and training has an impact

⏱ Duration: 57:07

, Here’s Your One-Time Contact Centre Roundtable

In this September 2025 Roundtable, our panel tackles the realities of running high-performance contact centres.

  • Recruitment and retention in a tight market
  • AI’s real impact on scheduling and quality
  • Live Q&A with frontline leaders

⏱ Duration: 57:07

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