Download the ACXPA Members Summary Report for February 2024 for the Australian Car Insurance sector.
Australian Car Insurance Call Centre Rankings Reports
Monthly Insights into the performance of Call Centres for Australian rar insurance companies. Select the month you’d like to download below.
Or, view the latest public results and information on how we assess the performance of car insurance companies in Australia >
You must be an ACXPA Member to download the reports! Learn more >
Download the ACXPA Members Summary Report for January 2024 for the Australian Car Insurance sector.
Download a summary of the key results for the December 2023 Call Centre Rankings Report for Car Insurance companies in Australia.
Download a summary of the key results for the November 2023 Call Centre Rankings Report for Car Insurance companies in Australia.
Download a summary of the key results for the October 2023 Call Centre Rankings Report that assessed car insurance companies in Australia.
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Upcoming Courses & Events
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May 2024 How to Assess and Coach Contact Centre Agent Performance
Learn how to assess and coach Contact Centre Agents for performance in this May 2024 training course delivered online by global expert Daniel Ord. Suitable for all...View event > -
May 2024 Tech Support Customer Service Essentials
Suitable for employees working in technical support and helpdesk roles, this May 2024 Tech Support Customer Service Essentials course is delivered via a live 3-hour...View event > -
May 2024 Customer Service Reception Essentials
The May 2024 Reception Essentials course teaches essential customer service skills for in-person, phone and email - suitable for all front desk/reception...View event > -
May 2024 Real-Time WFM for Contact Centre Analysts
The May 2024 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst role...View event > -
May 2024 Managing Difficult Customers
Learn how to manage angry, upset and difficult customers with confidence in this 2 x 4-hour May 2024 online course suitable for all customer-facing...View event >
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