Download the April 2025 ACXPA Members Monthly Report for Car Insurers.
Australian Car Insurance Call Centre Rankings Reports (Monthly)
Monthly Insights into the performance of Call Centres for Australian Car Insurance companies. Select the month you’d like to download below.
Or, view the latest public results and information on how we assess the performance of car insurance companies in Australia >
You must be an ACXPA Member to download the reports! Learn more >
Download the March 2025 ACXPA Members Monthly Report for Car Insurers.
Download the ACXPA Members Report for February 2025 for the Australian Car Insurance sector.
Download the ACXPA Members Report for January 2025 for the Australian Car Insurance sector.
Download the ACXPA Members Summary Report for December 2024 for the Australian Car Insurance sector.
Download the ACXPA Members Summary Report for November 2024 for the Australian Car Insurance sector.
Download the ACXPA Members Summary Report for October 2024 for the Australian Car Insurance sector.
Download the ACXPA Members Summary Report for September 2024 for the Australian Car Insurance sector.
Download the ACXPA Members Summary Report for August 2024 for the Australian Car Insurance sector.
Download the ACXPA Members Summary Report for July 2024 for the Australian Car Insurance sector.
Latest Articles
2025 Australian Contact Centre Industry Best Practice report
Key stats, KPIs, benchmarking data and more in the free 2025 Australian Contact Centre Industry Best Practice Report - the largest in Australia.Read article »
Why Looking at AHT Outliers Matters
Learn how identifying AHT outliers helps contact centre leaders cut through data noise, improve coaching, and prioritise performance actions with clarity.Read article »
Latest Glossary Terms
Agentic AI
If you want to share and earn points please login firstRead More »
Customer Lifespan
Customer Lifespan refers to the average duration of time a customer engages with a business before they stop using its products or services.Read More »
Upcoming Courses & Events
-
June 2025 Customer Service Foundations
The June 2025 Customer Service Foundations training course teaches premium phone customer service skills delivered via 2 x 3-hour...View event > -
June 2025 Reception Customer Service PRO
Perfect for receptionists/front-desk employees etc, the June 2025 Customer Service Reception PRO course will teach your employees premium customer service skills over...View event > -
June 2025 Inbound Phone Sales PRO
Boost your employees’ sales performance and customer engagement with the June 2025 Inbound Phone Sales PRO training course - designed to equip phone-based employees...View event > -
CX Roundtable July 2025
Join us for our free CX Roundtables featuring a special guest each month to share practical insights for customer experience (CX) professionals and the chance to connect and...View event > -
Call Centre Roundtable July 2025
Join us for our free Call Centre Roundtables featuring a special guest each month to share practical insights for contact centre professionals and the chance to connect and...View event >
ACXPA PLATINUM SPONSORS
ACXPA SILVER SPONSORS
ACXPA BRONZE SPONSORS
