Download the ACXPA Members Summary Report for August 2024 for the Australian Car Insurance sector.
Australian Car Insurance Call Centre Rankings Reports (Monthly)
Monthly Insights into the performance of Call Centres for Australian Car Insurance companies. Select the month you’d like to download below.
Or, view the latest public results and information on how we assess the performance of car insurance companies in Australia >
You must be an ACXPA Member to download the reports! Learn more >
Download the ACXPA Members Summary Report for July 2024 for the Australian Car Insurance sector.
Download the ACXPA Members Summary Report for June 2024 for the Australian Car Insurance sector.
Download the ACXPA Members Summary Report for May 2024 for the Australian Car Insurance sector.
Download the ACXPA Members Summary Report for April 2024 for the Australian Car Insurance sector.
Download the ACXPA Members Summary Report for March 2024 for the Australian Car Insurance sector.
Download the ACXPA Members Summary Report for February 2024 for the Australian Car Insurance sector.
Download the ACXPA Members Summary Report for January 2024 for the Australian Car Insurance sector.
Download a summary of the key results for the December 2023 Call Centre Rankings Report for Car Insurance companies in Australia.
Download a summary of the key results for the November 2023 Call Centre Rankings Report for Car Insurance companies in Australia.
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Upcoming Courses & Events
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August 2025 Real-Time WFM for Contact Centre Analysts
The August 2025 WFM Real-Time Analyst for Contact Centres training course is a one-day online training course designed for employees working in a Real-Time Analyst...View event > -
CX Roundtable August 2025
Join us for our free CX Roundtables featuring a special guest each month to share practical insights for customer experience (CX) professionals and the chance to connect and...View event > -
Call Centre Roundtable August 2025
Join us for our free Call Centre Roundtables featuring a special guest each month to share practical insights for contact centre professionals and the chance to connect and...View event > -
August 2025 WFM Essentials
Learn the essentials of Workforce Management for Call Centres in this 3-day August 2025 WFM Essentials training course delivered by the WFM experts at CallDesign....View event > -
August 2025 Frontline Customer Service Foundations
Join the August 2025 Frontline Customer Service Foundations course to master premium customer service skills for all face-to-face interactions where customer service...View event >
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