Australian Call Centre Industry Quarterly Reports
Welcome to the home of our independent, standards-based Australian Call Centre Rankings reports. These quarterly insights reveal how Australia’s contact centres are performing against our national Contact Centre CX Standards.
As a visitor, you can view the current quarter’s report, including the Executive Summary, Overall CX Rankings, Key Trends chart, and the Call Centre CX Quadrant.
To access detailed leaderboards, additional metrics, and all historic reports, please subscribe or join as a member.
Click on the report below to view:
Current Report! Australia's leading contact centres for Q1 2026, plus trends in customer service performance, call answering rates, and wait times.
Turn Rankings Into Results
Combine our independent Rankings with ACXPA Membership to lift real-world performance — faster access to agents, clearer conversations, and more sales closed with less effort.
- Improve efficiency: use our rankings data, WFM calculators, and templates to shorten wait times and lift service consistency.
- Increase conversions: train agents with ACXPA-aligned courses that build stronger discovery, explanation, and close skills proven to lift sales outcomes.
- Lift quality and first-contact resolution: use benchmarking insights to pinpoint service gaps, compare against top performers, and focus improvement where it matters most.
- Build capability fast: access on-demand learning, downloadable tools, and monthly roundtables that connect you with Australia’s top contact centre experts.
