ACXPA Member Bites
Best-practice tips, real-world insights, and expert guidance to help you lift capability across customer service, contact centres, and customer experience — without the fluff.
What are the ACXPA Member Bites?
The ACXPA Member Bites are short, topic-specific interviews and presentations designed to help you quickly digest practical insights.
Where do I access the ACXPA Member Bites?
What topics are covered?
We cover a wide range of topics across contact centres, customer experience, digital service, customer service, and employee experience.
Our goal is to help you strengthen capability in your current role while also building broader insight into adjacent disciplines — expanding your understanding and future career options.
Formats vary and can include top tips, industry insights, case studies, and practical how-to sessions. We aim to include sessions that are useful for early-career practitioners through to experienced leaders.
If there’s a topic you’d like covered, contact us and let us know.
Who are the presenters?
We aim to bring a broad mix of presenters — including ACXPA Advisory Board members, experienced leaders across the key disciplines (contact centres, CX, digital, customer service), and experts from outside the industry who can challenge how we think and operate.
Presenters may include practitioners, consultants, and vendors with deep domain experience.
Technology moves fast, so some sessions may include “next-practice” demonstrations or proof-of-concept examples — however, all presenters are expected to educate, not sell. No sales pitches.
If you’d like to be considered as a speaker, learn more here: ACXPA Member Bites Speakers Briefing >
How often are new ACXPA Member Bites released?
We add new sessions regularly. Members will be advised when a new Member Bite is released so you can watch on demand.
