ACXPA Excellence Awards for CX & Call Centres in Australia
While we were planning to kick off in 2025, the year quickly got away from us so we chose to prioritise the key tools and performance standards that ensure these awards represent the absolute pinnacle of best practice in the Australian industry.
Looking for current performance benchmarks?
View the Latest Call Centre Mystery Shopping Leaderboards »Mystery Shopping
We've strengthened our standards and program to ensure we unequivocally understand and define what "best practice" looks like in the current market.
The WFM Hub
We successfully launched the WFM Hub — a direct response to member feedback regarding the need for better resource forecasting tools.
Skill Development
We launched our self-paced course library, included for all members, to help improve skills across the industry before the competition opens.
Quality Standards
We refused to compromise on quality by rushing the program. This time ensures the ACXPA Awards set a new benchmark for integrity.
Partner With Us
Align your brand with the gold standard of CX. We are now accepting expressions of interest for our 2026 Foundation Sponsors.
Sponsorship Opportunities
