Scott Downing
Customer and Employee experience Strategic Executive
Scott is a Global Employee and Customer Experience strategist, and an advocate for Continuous Improvement. Scott has experience across the SaaS, Telco and Financial Service sectors across multiple regions and countries. Scott uses Human Centric Design methods in his work.
Recently Scott helped a tech Unicorn kick off its CX Strategy and Transformation Program to ensure its success continued. This included building new transformation teams, Voice of Customer Programs as well as introducing new technology. Scott has also led multiple International Teams for large organisations like Telstra and Intuit.
In these roles, Scott was renowned for focussing on Customer Support, Digital OMNI channel launches/optimisation as well as driving a focus for quality and people development to move the needle.
Scott is originally from the UK and has been in Australia for 15 years now. He is the proud Winner of the Customer Service Executive of the Year in Australia and Internationally.
Scott is excited to be joining ACXPA to help share his 20 years extensive experience in Operational Leadership and the CX Craft to help leaders and teams become the best that they can be. Bringing a deep CX skill set and having led operational teams allows Scott to make the craft applicable, relevant and sustainable. He is passionate about helping change the industry to do this.
About Their Organisation
ACXPA Advisory Board Members contribute their time on a voluntary basis in addition to their regular professional roles.
We believe it’s important to acknowledge and support the organisations they represent.
By sharing their expertise and experience with the ACXPA community, they help strengthen our industry, and we encourage you to consider engaging with them directly if their services align with your needs.
