Share Your Expertise.
Reach the Industry.
Member Bytes are short-form expert sessions watched by Australia's largest community of CX and contact centre professionals. Present once, reach thousands — and your session keeps working for you long after the recording is done.
Watch: a quick introduction to presenting a Member Bytes session
More than a webinar. Better than a conference slot.
A Member Bytes session gives you direct, unfiltered access to professionals who are actively looking to learn — with no sales pitch required and no competing for attention.
A Genuinely Engaged Audience
ACXPA members subscribe specifically to stay sharp in their field. They're not filling a seat to collect CPD points — they're watching because the topic is directly relevant to their work. Your session gets in front of the most targeted CX and contact centre audience in Australia.
Your Profile, Amplified
Once published, your session lives permanently in the Member Bytes library with your name, bio and topic front and centre. We promote every new session to our full member base via email and across our social channels — giving you marketing reach without the marketing effort.
Evergreen Exposure
Unlike a live event that's over in an hour, a Member Bytes session keeps working indefinitely. Members discover sessions through keyword and transcript search, meaning your expertise surfaces every time someone searches a topic you've covered — months or even years later.
Give Back to the Industry
Our industry has relied on vendor-sponsored content for too long. A Member Bytes session is a chance to share hard-won knowledge with the next generation of practitioners — no strings attached, no sales agenda, just genuine insight from someone who's lived it.
A Trusted Platform
ACXPA is independent and practitioner-led. Presenting here signals credibility — you're featured because of the quality of your expertise, not because you've paid for a sponsorship slot. That distinction matters to our audience and reflects well on you.
Minimal Time Commitment
We've designed the process to respect your time. From initial conversation to a published session typically takes less than two hours of your involvement. We handle the recording setup, editing, publishing, transcription, executive summary and all the promotion.
We Do the Heavy Lifting
You focus on your topic. We take care of everything else — from setup to searchable, promoted publication.
- Professional recording setup — We guide you through camera, audio and framing so you look and sound your best.
- Editing & quality review — We review every recording before publishing. If it didn't go well, we can re-record — no pressure.
- Full searchable transcript — Every session is transcribed so members can find your session by keyword search.
- AI-generated executive summary — A structured summary of your key points published alongside the session.
- Promotion to the full member base — We email all ACXPA members and post across our social channels when you go live.
- Social media assets for you to share — Branded promotional graphics to amplify your own reach.
What a Session Looks Like
This is an example of the Interview/Q&A format — a focused conversation that delivers real, practical takeaways members can apply immediately.
Sessions can be Interview/Q&A style (a guided conversation with our host) or Keynote style (you present solo). Both work brilliantly.
Example: Using a Customer's Name Effectively — Simon Blair & Justin Tippett
How it Works
We've refined the process to be as low-effort as possible. Most speakers are live in the library within a week of their recording.
Register Interest
Complete the short form below with your topic idea. We'll be in touch within 1–2 business days.
Lock In Your Topic
We agree on a focused title and format — Interview/Q&A or Keynote — that plays to your strengths.
Record (~40 mins)
Connect via a browser-based link. You present, we handle everything else. We can re-record if needed.
Review & Approve
We share a private link for your review if needed. Nothing goes live until you're happy.
We Promote It
Your session goes live. We email all members, post across social, and send you assets to share.
Frequently Asked Questions
Everything you need to know before registering your interest.
Do I need to be an ACXPA member to present?
No. We want to hear from the best people in the industry regardless of membership status. We'd love you to join — and are happy to discuss a discount — but it's not a requirement.
How much time does it actually take?
The recording session is typically around 40 minutes total — setup plus the session itself. Add a short briefing call beforehand and you're looking at under two hours all up.
Can I review the recording before it goes live?
Absolutely. If you need internal sign-off or simply want to check how it came out, we'll send you a private viewing link. Nothing goes live until you're happy.
Will I be asked questions I haven't prepared for?
For the Interview/Q&A format we'll work with you in advance so you know what ground we'll cover. We're not 60 Minutes — we're giving you a platform to shine.
Can I include slides or visuals?
Yes. Send your slides through at least 24 hours before and we'll load them into our platform and control them for you — so you can focus entirely on presenting.
Are there any content restrictions?
Member Bytes are vendor-neutral. Any topic relevant to CX, contact centres or customer service is welcome, but we don't allow promotion of specific products or services within sessions.
What topics work well?
Best practice tips, how-to guides, case studies, research findings, frameworks, lessons learned, and emerging trends. If it would make a great conference session, it'll make a great Member Byte.
What are the technical requirements?
Just a reliable internet connection. Recording happens via a browser-based link — no software to download. We recommend a headset and good lighting, but we'll guide you through everything on the day.
Share What You Know.
Help the Industry Grow.
Fill in the short form and we'll reach out within 1–2 business days to discuss your idea and get a date locked in.
- No cost to present — this is a community initiative
- Flexible scheduling including evenings and weekends
- Re-record if you're not happy with the session
- We create and share all promotional materials for you
- Your session remains in the library permanently
- Membership not required
Want to explore other ways to get involved?
Register Your Interest
Tell us about yourself and your topic idea — we'll take it from there.
