Exclusive Content

In addition to a lot of our content that is available to everyone — our articles, glossary, CX Matters podcast and a range of resources — we also have resources that require you to be logged into our website, including the content below and the ACXPA Member Bytes Video Library.

This provides you with additional opportunities to accelerate your learning and helps us ensure we can continue to publish content free from any vendor bias.

Practical Tips & Insights to Improve your Contact Centre & CX

A series of short videos containing practical tips and insights for Contact Centres and CX management with industry guru Daniel Ord and Justin Tippett, CEO of the Australian Customer Experience Professionals Association.

For those that don't know Daniel Ord, he has worked in the industry for over 30 years and is one of the world's leading trainers, having trained over 50,000 people across 40 countries and is a highly sought-after keynote speaker with his engaging presentations on CX/Contact Centres enthralling people from all over the world.

Daniel provides a range of contact centre and customer experience courses in Australia via CX Skills. ACXPA members receive a 25% discount on all CX Skills courses, so it's a great way to access global best-practice training and save some money. See what courses are coming up >