ACXPA Accredited Training Providers Program

When it comes to investing in the development of yourself or your employees ensuring you are trained by a quality trainer or training organisation is a critical decision.

At ACXPA we believe in choice – the choice to select a framework that is best suited to your needs, the choice to select a training provider that is best aligned to your requirements and the choice to select the training that also meets your commercial requirements.

So rather than force you down courses that only we provide, we have developed an Accredited Training Providers program that is designed to give you the confidence to know your training is in safe hands.

All ACXPA Accredited Training Providers:

ACXPA Accredited Training Providers

CX Skills (Official Training Partner for ACXPA)

CX Skills provides a range of courses for frontline agents through to advanced executive programs with their courses delivered by some of the top local and global industry experts.

With a Google Reviews rating of 5/5 and over 100 direct reviews with an average of 4.9/5, you can be assured your training will be first class!

ACXPA Members receive 25% off all courses (no further discounts apply). 

View available CX Skills courses on the Events Calendar >

FIVE DEGREES

For more than 23 years, Simon Blair has been a leader in developing and implementing continuous improvement programs for those at the front line of Australian sales and customer service.

His pragmatic approach with customer contact personnel and management groups has led to the transformation of culture and performance across a myriad of industries and operations.

As the co-founder and a director of 5 Degrees since 2009, Simon has been helping his long-term clients develop and execute tailored programs of work to effectively measure, coach and train the competencies and behaviours needed to deliver exceptional customer experience and business outcomes.

ACXPA Members receive 25% off all courses (no further discounts apply). 

View available Five Degrees courses (via CX Skills) on the Events Calendar >

CALL DESIGN

Call Design has been a leader in Workforce Optimisation for over 20 years and is well known in Australia (and increasingly across the world!) for having a highly skilled team that provides a range of vendor-agnostic solutions to help businesses optimise their contact centre operations.

The Call Design courses on Workforce Optimisation are simply the best in the business and with employees becoming more expensive and difficult to source and retain, ensuring you have an efficient operation helps both your business and your employees.

ACXPA Members receive 25% off all courses (no further discounts apply). 

View available CallDesign courses (via CX Skills) on the Events Calendar >