ACXPA Press Releases
One of the objectives of the Australian Customer Experience Professionals Association (ACXPA) is to educate the broader community on the benefits of having a laser focus on Customer Experience and the diverse and rewarding career opportunities that exist within our industry.
In this category, you’ll find all our ACXPA Press Releases released about us, or about the industry. We also have a category for Industry Press Releases released by our Vendor members >
ACXPA Members also have access to a range of additional resources, including exclusive Industry Insights & Data, the monthly Call Centre Ranking reports, monthly Member Symposiums featuring some of the industry’s top experts sharing key insights and case studies every month, premium downloads, discounted training courses and lots more!
Launch of the Australian Call Centres Ranking Report
The Australian Customer Experience Professionals Association (ACXPA) has launched a new industry report that sheds light on the experience consumers are receiving when trying to ring a contact centre...
Sep
ACXPA Launches Quality Insights Service
ACXPA has announced the appointment of Simon Blair as the General Manager - Quality Insights, as part of their move into providing Mystery Shopping and Customer Service Benchmarking solutions.
Sep
Launch of the Australian Customer Experience Professionals Association
Executives from big Australian brands support the launch of the Australian Customer Experience Professionals Association (ACXPA), an industry association aimed at reversing Australia’s poor customer...
Aug
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