Daniel Harding is the Director of Operations at MaxContact Australia and was responsible for the go-to-market strategy for the Australia and New Zealand region. This has involved building the partner network, seeking mutually beneficial partnership arrangements, and growing the customer base year after year.
Since launching MaxContact in Australia, Daniel has been responsible for ensuring the business operations have grown to keep pace with the customer base and ensure that MaxContact customers have received the local, customer support that they have come to expect. This has been balanced with growing the market share and working with key stakeholders to ensure that the product is always developing and meeting the demands of the customers.
In fact, Daniel’s team is proud to have a continuous feedback loop with customers, with over 80% of new features developed based on direct customer feedback.
Daniel is passionate about developing and nurturing relationships, maintaining a continuous improvement mindset to ensure his team and customers are always growing and getting the most out of their partnerships. For Daniel, it’s essential that his team understands the customer’s evolving needs to provide tailored solutions and long-term support.
As a proud Queenslander, Daniel is enthusiastic about helping the ACXPA QLD Advisory Board grow and thrive. He sees this as a major opportunity to showcase the strength of Queensland’s contact centre community and foster outcomes that benefit the broader industry.
Outside of work, Daniel is a massive football fan (go Liverpool!) and a keen — albeit average — golfer.
About Their Organisation
ACXPA Advisory Board Members contribute their time on a voluntary basis in addition to their regular professional roles.
We believe it’s important to acknowledge and support the organisations they represent.
By sharing their expertise and experience with the ACXPA community, they help strengthen our industry, and we encourage you to consider engaging with them directly if their services align with your needs.
Daniel Harding
Director of Operations
Communications evolved.
MaxContact is a feature-rich customer engagement platform designed to empower your customer and employee experience by delivering better communications.
Trusted by clients around the globe, MaxContact has earned a reputation for delivering on its promises. With a best-in-class dialler and full omnichannel support—including webchat, email, SMS, WhatsApp, and Facebook Messenger—all within a single platform, MaxContact is the go-to solution for businesses serious about improving customer engagement.
