Michele Olivier
Customer Experience is one of Michele’s greatest passions. It has shaped her destiny in contact centres for over 20 years and is a core objective for her in every plan and every process developed.
Michele has worked in various customer service industries where she has been able to contribute positive change in delivering customer experience, customer satisfaction and ‘ease of use’ to life. This is combined with a dedicated commitment to improving employee experience that has shown her the importance of achieving balance.
In 2012, Michele started working for Princess Cruises, bringing together one of her favourite hobbies, which is cruising since she was two years old. Michele said: “For the first eight years in this position, the cruise industry was growing at an incredible rate, and every day was different. We were all faced with new and great challenges! It was all about growing, learning, developing, and adjusting to change so quickly.”
But if she thought that was rapid change, COVID took things to a whole new level, which had a devasting impact on the cruising industry. Having successfully managed her team through the COVID days she learnt that during this period, we had all developed new muscles. These new muscles strengthen our ability to improve service standards across Australia.
Michele has recently joined Collette Travel in September 2024 as Head of Call Centre, continuing her love affair of travelling abroad and helping others to experience their dream getaways.
Michele is delighted to be on the ACXPA NSW Advisory Board and looks forward to sharing her lessons with like-minded people and learning from them. “NSW has such a broad spectrum of professionals in various industries, so the thought of helping connect each other is a very exciting path to explore,” she said.
Michele Olivier – Current Employment
All ACXPA Advisory Board Members are in voluntary positions with their time donated in addition to their regular employment commitments.
As such, we believe it’s important to recognise their employment and in return for sharing their time, passion and experience, we encourage you to engage with them directly should you need related products or services.
collette
With Collette, the World is Within Your Reach
True adventures go beyond incredible destinations or inclusive packages. Collette delivers a sense of possibility across hundreds of destinations across the world.Since 1918, we have been sharing our love of travel. Today our worldwide travel collection features comprehensive land tours, river cruises, rail journeys, small group tours, garden holidays and more.
With Collette, wake each morning on tour with a new experience in front of you, and when your head hits the pillow, you will know it has been an amazing day.
Best of all – we seamlessly handle the details. All you have to do is enjoy the adventure.
